Job Description

JOB DESCRIPTION

About The Team

We are looking for a Senior UX Researcher to join Etsy’s join Etsy’s Product Research team. Etsy’s Product Research team focuses on using multi-methods research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience, to analyzing the impact of our efforts and highlighting improvement areas.

About The Role

As a Senior UX Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, engineers, and alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy.

• Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards.
• Independently define project scope and apply appropriate methodologies to lead a research "portfolio" of foundational and evaluative insights.
• Conduct remote, on-site, and in-field user research studies with Etsy buyers and sellers.
• Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals.
• Promote validated research methodologies across the company.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
  
  

Requirements

Must-Haves

• In-depth understanding of and 5+ years experience conducting UX research -- employing a range of research methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing -- that balances speed and precision.
• Experience leading research at different parts of the product development process -- from discovery to delivery -- in partnership with product managers, designers, engineers, marketers, data scientists, and other researchers.
• An engaging storyteller and clear communicator, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective.
  
  

Nice-to-Haves

• Proactive, meticulous, and able to balance multiple projects at a time.
• Hold subject matter expertise and experience working within e-commerce.
  
  

Details/Notes

• This request will support the team while an admin is on leave
• This role is open to all work modes (remote/flex/on-site)
• This role has to be able to work Etsy Prime Time hours -- 11am-2pm EST
• Specific tool requirements & programs/software used? N/A
• Required certifications? N/A
• This role is unlikely to extend or convert
• The interview process for this role will be:
• • 30-min manager screen
  • 60 min technical assessment (e.g. case study) with 1-2 members of the hiring team