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Senior Account Manager - Uber for Business

Uber

Uber

Sales & Business Development
Gurugram, Haryana, India
Posted on Friday, September 15, 2023
About The RoleThe Uber for Business Team is looking for a sharp and highly motivated individual to join our team! As an Account Manager, you will work efficiently and effectively with a cross functional team of Account Executives, Implementation Leads, Premium Support Specialists and others to drive customer retention and on-going growth through operational and commercial excellence.Account Managers manage the post-sale experience and long-term partnership of our top tier customers in India. The Account Managers oversee the day-to-day relationship of accounts within their book of business and are responsible for retention as well as growth through uncovering new ways to increase revenue through expanding into new locations, use cases and products. Account managers present quarterly business reviews, gather customer and product feedback, and drive product adoption. What The Candidate Will Do
  • Work with the Account Executives, Implementation Leads, Premium Support Specialists and other teams to drive customer retention and on-going growth through operational and commercial excellence.
  • Grow and retain a book of business through account expansion, upselling and cross-selling, and building strong consultative relationships while exceeding a quota.
  • Facilitate meetings with a C-Suite level audience to align on partnership goals and get buy-in for account expansion initiatives.
  • Work cross-functionally to drive efficiencies throughout the account lifecycle. Identify and build a pipeline of expansion opportunities within your book of business and apply expert prioritisation skills. Seek to achieve operational excellence by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes.
  • Understand the complexities of the products and creatively adapt products and solutions for the client's specific needs.
What The Candidate Will Need
  • Minimum 8 years of B2B experience in a client facing function alongwith strong presentation and communication skills.
  • Confidently lead customer meetings and pitch product solutions with professional acumen and build stakeholder relationships.
  • Effective problem solving skills to resolve customer challenges associated with behaviour change, production adoption and growth. Analytical skills and ability to extract trends and insights from customers data.
  • Entrepreneurial spirit, this team moves fast and always operates in new and ambiguous spaces.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.