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Program Leader, Comm Ops

Uber

Uber

Operations
Dallas, TX, USA · Texas, USA
Posted on Monday, September 4, 2023
About The RoleUS and Canada Community Operations (US&C CommOps) is part of the Global Community Operations organization which provides premier customer support to all Uber customers and Uber products. The Program Lead - Earner Growth & Vehicles role leads a team of individual contributors focused on driving business growth through proactive outreach and supporting growth bets in the Vehicles space including: Fleet, Vehicle Solutions, Electric Vehicles, and Taxi Onboarding support.This individual will lead a team and own the support strategy for proactive outreach and vehicles, working with cross-functional teams across CommOps, Product, Ops, and Marketing to achieve their teams goals. What You’ll Do
  • Manage a team of individual contributors focused on proactive outreach and vehicles support
  • Lead development of the vision and support strategy for proactive outreach and vehicles support
  • Define and drive strategic initiatives to improve the support experience for Fleet Owners, Earners renting vehicles, rental companies, and onboarding Taxi drivers
  • Define and drive strategic initiatives to grow the business through proactive outreach
  • Partner closely with business, product, and other stakeholders to provide insights that drive decisions around process, policy, product, and service models changes
  • Communicate the key program outcomes and insights to key stakeholders and leadership
  • Own metrics and communication of the proactive outreach and vehicles support programs
Basic Qualifications
  • At least 6 years of prior work experience in program management or a related field (e.g., consulting, operations)
  • Ability to derive insights from data and use data to inform decisions
Preferred Qualifications
  • Experience building efficient processes that scale across a large organization
  • Experience leading initiatives with cross-functional stakeholders
  • Experience managing a team
  • Previous experience in the service industry, customer support, or in a high-volume and extremely fast-paced environment
  • Track record of balancing analytical strategic thinking with quick decision-making, change management, and timely execution
  • Track record of building and continuously improving processes and programs supporting multiple stakeholders with often conflicting priorities
  • Experience working with ambiguity in a fast-paced environment
  • Advanced Excel/data analysis skills
  • Ability to synthesize information quickly, highlight the key takeaways, and disseminate actionable insights
  • Experience tailoring communications to different audiences and stakeholders
For Chicago, IL-based roles: The base salary range for this role is $133,000 per year - $147,500 per year.For Dallas, TX-based roles: The base salary range for this role is $133,000 per year - $147,500 per year.For New York, NY-based roles: The base salary range for this role is $148,000 per year - $164,000 per year.For Phoenix, AZ-based roles: The base salary range for this role is $118,000 per year - $131,000 per year.For San Francisco, CA-based roles: The base salary range for this role is $148,000 per year - $164,000 per year.For Seattle, WA-based roles: The base salary range for this role is $133,000 per year - $147,500 per year.For Washington, DC-based roles: The base salary range for this role is $148,000 per year - $164,000 per year.For all US locations, you will be eligible to participate in Uber''s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.