About The Role

We invest in and believe in providing the highest quality service performed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for unique and exciting ways to resolve problems with outstanding support and exceptional communication, ensuring that problems are resolved promptly while developing credible relationships with our community.

What You’ll Do

• Deliver high-quality service across multiple support platforms (email, chat, phone).
• Be a passionate advocate for users while answering any questions that come your way.
• Show compassion to frustrated users while solving problems and addressing unsatisfactory experiences.
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
• Triage issues and escalate them when necessary.
  
  

What You’ll Need

• Proficiency in German is required!
• Good knowledge of English (written and spoken).
• Currently living in Lisbon or willing to relocate.
• Availability to work in rotating shifts from Monday to Sunday (crucial).
• High proficiency using computers (typing, quickly navigating between various tools).
• Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed users’ expectations.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently tackle a large number of inquiries.
• Must work well in a team environment, supplying to a harmonious work environment where people learn from one another and continuously improve processes on behalf of users.
• You’re an Uber Advocate. You care deeply about the product and getting others excited to use Uber.
• Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred but not mandatory.
  
  

About Uber

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.