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T&E Cards Program Lead

Uber

Uber

Dallas, TX, USA
Posted on Saturday, August 5, 2023
About The RoleThe Cards Program Lead within the Travel & Expense Team strives to deliver efficient services with high customer satisfaction while improving policy compliance and financial incentives!This role strategically oversees the global cards programs including individual corporate cards; procurement cards; central travel accounts & virtual cards supporting our internal and external customers and suppliers. The role involves driving global project execution & implementations; process creation, improvement & automation; resource allocation; stakeholder engagement; supplier management; service delivery and customer experience! This role will have 2 direct reports & an offshore BPO service delivery team partnering with a broad range of regional and global teams to deliver on program objectives.The ideal candidate will be challenged with driving automation of operational processes in collaboration with our FinTech teams & completing digital transformation initiatives, partnering with card suppliers to evolve & enhance the payments programs. What You'll Do
  • Design & implement the global cards program strategy, positioning for technological and digital transformation (Automation; Virtual Payments; Digital Wallet).
  • Lead program operations & drive process efficiencies within corporate payments (Individual CC; Lodge/ CTA; PCard; VCA).
  • Lead change management initiatives and business communications.
  • Build strong global supplier relationships with card / wallet providers and other travel and expense partners.
  • Analyze performance of credit card providers and lead SRM activities.
  • Reinforce standard operating procedures and policies across card programs to drive compliance.
  • Optimize card program adoption; find opportunities for enhancement to improve efficiency, lower operational costs, optimize rebate incentives, and drive superior user experience.
  • Lead JIRA service desk management card inquiries (SLAs, macros).
  • Develop and maintain workflows and processes to enable appropriate financial controls.
  • Subject matter expertise in transaction processing & approval procedures.
  • Oversee the delivery of central card reporting and reconciliation files.
  • Lead & implement card policy updates & changes.
  • Work closely across FinOps & Finance to support program management & proactively manage and resolve business and operational issues in an innovative, efficient and effective manner (Accounting, Treasury, Procurement, Accounts Payable).
  • Partner with FinOps / Finance to manage query resolution/ compliance and identify audit deficiencies; areas of risk & savings opportunities (Accounts Payables, Expense, IA, FRM).
  • Work with the global reporting and analytics team to help develop insightful analytics; identifying cost savings initiatives & supporting global projects.
  • Partner with the T&E teams to support new program launches and ad-hoc projects.
  • Lead a diverse, high impact team that is focused on mission, goals, results, customer service and doing the right thing for the company.
  • Consistently lead cohesive team meetings that evokes strategy, inclusiveness, accountability, empowerment and growth.
  • Effectively mentor, train and upskill team members; placing high priority in professional development, goal setting, recognition, and retention.
  • Define program priorities and strategically allocate resources for short and long term goals; forward looking across the team structure to ensure appropriate staffing needs are taken into account for optimal service delivery and project execution.
  • Coordinates projects with internal teams to establish priorities and ensure timely delivery.
  • Produces and shares insights from a variety of tools.
Basic Qualifications
  • Bachelor's Degree in Accounting or related field
  • 5+ years' experience managing card programs, preferably in a global shared services environment
Preferred Qualifications
  • Experience working within a management role within the Payments industry focusing on cards program implementation
  • Customer oriented, hands-on, strong work ethic and can-do mindset
  • Strong project management skills, capable of driving multiple projects and working in a high-paced environment
  • Strong analytical, critical thinking and problem solving skills
  • Ability to partner cross-functionally across all levels and with third-party teams
  • Prior experience managing, coaching and mentoring team members
  • Excellent verbal and written communication skills, including experience in presenting insights to employees, internal departments & providing key information and status to cross-functional partners
  • Intermediate Microsoft Office Excel, PowerPoint and Word skills
  • The ability to simultaneously manage multiple initiatives while making a day-to-day difference
  • Ability to challenge the status quo and seek dynamic operational, strategic and commercial solutions
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.For Dallas, TX-based roles: The base salary range for this role is $114,000 per year - $127,000 per year.For San Francisco, CA-based roles: The base salary range for this role is $127,000 per year - $141,000 per year.For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.