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Product Operations Manager

Uber

Uber

Product, Operations
Bengaluru, Karnataka, India
Posted on Monday, May 22, 2023
About The TeamThe fundamental goal of Product Operations is to maximize products on a global scale. Our Team works closely with cross-functional partners to surface needs, prioritize, test, launch, and iterate on products.We focus on exciting agenda such as Merchant Experience, Pricing, BYOC, Merchant Earnings, Acquisition / Activation, Retention, Performance etc. About The RoleThis role focuses on the product suite that supports our millions of Merchants globally. With a diverse partner base across the globe, our goal is to help launch Merchant products that help Uber offer best in class experience for our Merchant Partners.As a Product Operations Manager on the Merchant team, you will be responsible for alignment with our business teams, the go-to-market strategy of new product features, and cross functional alignment across tech and non-tech globally.Key Responsibilities
  • Surface and advocate for key insights from the business to advise product improvement
  • Collaborate with technical partners, design and deliver on the roadmap
  • Define the operating structure and processes to implement on product strategy
  • Lead a community of strategic leaders to encourage significant impact to the business
  • Ensure functional partners are aligned on key objectives for the program/product
  • Advise product teams on the global feasibility of products throughout the product lifecycle
  • Develop an end-to-end rollout plan, and project-manage implementation for team's products and features
  • Collaborate with key team members (legal, tax, policy, support, etc) to prepare products for launch
  • Track core business metrics related to the product
  • Identify key problem areas and/or geographies impacted by the product post-launch
Basic Qualifications
  • Demonstrated ability of 4+ years in operations, technical program management, business consulting, heads of startups or a similar analytical role
  • Outstanding communication and interpersonal skills
  • Deep understanding of the user experience
  • Deep Analytical Expertise: ability to use data to advise and support critical decisions ; SQL proficiency
  • A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
  • Ability to foster collaboration and facilitate teamwork
  • Effective prioritization of solutions
  • Prior experience working on global product launch management or on complex international projects
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.