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Clinic Manager

Tia

Tia

Operations
New York, NY, USA
Posted on Monday, April 22, 2024

Role Title: Clinic Manager (NYC)

Role Summary: As the Tia Clinic Manager, you directly own operational policies and procedures, financials & performance, and patient & staff experience for the clinics you manage. You will work closely with our clinician managers to ensure your clinic(s) hit overall performance targets. You will directly manage all administrative staff. You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader. This is an in-person role and the expectation is that you will be on-site at the clinics you manage.

Tia Company values you “spike” on:

  • Lead with compassion
  • Achieve excellence, with regard to impact over effort
  • Ownership mentality
  • Experiment always, despite the possibility of failure
  • Practice a meritocracy of ideas
  • You approach ambiguity with excitement and readiness to problem-solve
  • Teamwork-centric but with respect for top down directives when necessary
  • Find joy and gratitude every day

Skills:

  • Talent magnet / people management experience
  • Has experience and excitement in building teams
  • Highly organized with ability to prioritize
  • Ability to interpret & act on performance metrics
  • Ability to roll up sleeves and dive deep into the clinic workflows, understanding the job of your team so well that you could perform the duties yourself
  • Budget and P&L management
  • Customer service skills; Ability to connect with others, exudes empathy and compassion
  • Uses a process-oriented approach issue identification, prevention, resolution
  • Process of creating and implementing SOPs
  • Recruiting & hiring processes
  • Must thrive in a start-up environment, be comfortable with change & ambiguity, and effective at change management for your team
  • Proficiency in MS/Google Suite
  • Experience in a healthcare environment is a plus!

Responsibilities:

    • Responsible for hiring, onboarding & training of clinic administrative staff
    • Create staff schedules, manage payroll, talent development for your team
    • Assist in the opening of new clinics
    • Maintain Tia space cleanliness & hospitality standards
    • Monitor & manage clinic financials– including external vendors, supply costs, wage rates
    • In partnership with clinician managers, implement processes to ensure clinic hits quality of care, compliance, & financial goals
    • Provides robust oversight of clinical workflows, ensuring Tia is providing compliant & high quality care (for example, oversight of Tia’s lab processes & logs and upkeep of employee certification & competency reviews)
    • At times, jumping in to cover MA / FDA staff, where needed
    • Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
    • Manage the patient feedback escalation process for your market by ensuring feedback is escalated to the right stakeholders and resolved, and that the patient feels heard
    • Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
    • Act as a representative of Tia to potential members, health system partners, etc. via clinic tours & external meetings
    • Ensure clinic operations run smoothly, including ownership of all systems and processes
    • Participate in the product feedback
    • Set the tone and intention of your clinic to inspire positive collaboration with your team by acting as a pack, not a lone wolf

Additional Information:

  • Must be able to work some flexible/non-traditional hours including occasional weekends and some holidays
  • Proven leadership in the healthcare industry
  • At least 2 years of management experience (multi-unit experience is a plus)
  • Hospitality background a plus
  • Medical, dental, and vision benefits
  • Paid holidays, vacation, and sick leave
  • 401k benefits
  • Open to travel 5% of the job (outside of managed clinics- to other markets, offsites, new space openings)
  • Per New York Pay Transparency Laws (as of Jan 1, 2022), please see below for the compensation range for this role ($97,000-$130,000)

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!