About Stance

At Stance, we believe everything starts and ends with our people. Self-reliant in our attitude, and entrepreneurial in our ethos, we have grit, guts and gratitude. Stance is a culture that cannot be duplicated - where smart, ambitious, and positive people thrive.

In 2009, we took what was once a stagnant staple and transformed socks into one of the market's most exciting accessories. By unlocking the potential of a canvas too often overlooked, Stance ignited a cultural movement around the world that has attracted visionary artists, athletes and icons to embrace our positive message of individuality and creativity. In the years since, our canvas for self-expression has expanded from toe to head by way of underwear, apparel and headwear. Through innovative materials, superior comfort and artistic design that is the bedrock ethos of our brand, Stance can now be found in over 40 countries for anyone looking to defy convention. We are Stitched Different®.

About the Role

Stance Retail Operations Leads chase the challenge of retail and are leaders in driving a performance based culture within their location, while focusing on delivering exceptional customer experience & seamless store operations. We cultivate a performance led and people driven environment and promote this through professional communication, gratitude, and consistently leading by example. We embody Stance values as a leader and consistently strive for excellence and high performance.

Retail Operations Leads are team oriented & highly collaborative. We know how to best utilize our resources and support one another as peers, but are also empowered to request support when needed. We consistently operate with an intent to drive high engagement, inspire innovation, and produce successful sales outcomes through strength and skill in bringing brand culture to physical spaces.

We are accountable for our Store business & operations. Our ability to manage a Retail Team, support effective strategies, and maintain high standards of operational excellence are crucial for the success of the Retail business.

About the Reporting Structure

This position reports directly to the Store Manager.

About the Responsibilities & Duties

• Store Performance: Be a contributing partner in monitoring and assessing retail store performance, including sales, product levels by season, and general compliance with company standards and policies. Showcase understanding of Retail Key Performance Indicators, and utilize this skillset to consistently support and build the business.
• Sales and Growth: Support your team in contributing to strong results through positive year over year growth and stable KPIs. Understand that beating former years or hitting Plan is a benchmark, and there is always more room to improve and grow each business.
• Customer Service: While CX is not your primary responsibility, all Stance Retail Employees are trained to support the Sales Floor. When you are needed on the Sales Floor, willingly uphold the level of customer service provided in store as a manager of your business. Be a Brand Ambassador for the brand, setting the tone and being an example for your team.
• Staff Management: Support in training within your areas of expertise, contributing to their development in real time with feedback. Support your Store Manager & AOM by ensuring staff is well-trained, motivated, operates to the standard of the broader brand, and complies with expectations and laws for the market.
  • Support upper management in leading Operations within the store.
  • Support training and development of Store Operations for all employees.
• People Operations: Maintain that resources and support is available to your team for all People Operations. Manage processes to ensure we legally comply with local laws and guidelines. Partner directly with your Store Manager and HR support for potential performance discussions, safety discussions, and any further HR circumstance.
• Operational Efficiency: Partner with your Store Manager & AOM to oversee all store operations, ensuring efficiency and compliance with company guidelines. This includes inventory management, cash handling, loss prevention, and maintaining a clean and organized store environment. Be proficient in all store operations & use this knowledge to support on time and strong results for the team.
  • Support management of Inventory Flow & Logistics
  • Review reporting to ensure Store Inventory is managed to support sales and consumer need in partnership with upper management
  • Support in execution of Visual Merchandising directive daily & weekly
  • Own Inventory accuracy through regular cycle counts and shipment audits alongside upper management
• Visual Merchandising: Support in executing Visual Merchandising directives effectively and efficiently.
• Communication: Support Store communication, ensuring the team is always aligned on goals and upcoming or current initiatives. Know when to cascade or escalate information to better support your business & action when necessary. Operate with the understanding that transparency and integrity are critical to the success of the business.

Experience & Requirements

• 3+ years of Retail people management experience
  
• Proven success in generating sales outcomes through top tier Key Performance Indicators
• Strong skill set in store operational excellence, showcasing low shrink, tight inventory and facilities management
• Experience in Visual Merchandising & product analysis is a plus
• Ability to stand, lift (within reason) on the sales floor and operationally in BOH
  

• Ability and willingness to work weekends, evenings and holidays as needed.
  

• Must be available to be scheduled a minimum of 30 hours per week
• Must be available to work at least one weekend day

Benefits

• Health Insurance
• Paid Time Off - Vacation and Sick
• 9 paid Holidays
• 401(k)
• Employee discount

EEO Statement

Stance is an equal opportunity employer and will consider applicants with criminal histories in a manner consistent with the requirements of the ordinance.