OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

Job Summary:

The Customer Success Engineer II (CSE II) is a trusted partner to customers, responsible for delivering effective, technical guidance and support across one or more OpenGov product suites. As an emerging professional, the CSE II applies foundational technical expertise and product knowledge to help customers achieve their desired outcomes. This role involves supporting product adoption, troubleshooting issues, and ensuring that customers gain measurable value from their OpenGov solutions.

Operating within established practices, the CSE II uses sound judgment to analyze moderately complex problems, identify root causes, and propose practical solutions. This role is instrumental in driving customer satisfaction, strengthening relationships, and contributing to OpenGov’s broader retention and growth goals.

Responsibilities:

• Builds and maintains technical knowledge across one or more OpenGov product suites.

• Develops a solid understanding of OpenGov best practices and applies them in customer interactions.

• Supports onboarding and ongoing product adoption efforts by delivering product configuration guidance, training, and demonstrations.

• Collaborates with customers to understand technical objectives, gather requirements, and ensure alignment to implementation goals.

• Analyzes customer-reported issues of moderate complexity and provides actionable recommendations within defined processes and practices.

• Communicates clearly and consistently across customer stakeholders and internal teams, documenting timelines, risks, and results.

• Effectively prioritizes and escalates technical challenges to appropriate resources to ensure timely resolution.

• Contributes to internal and external documentation to improve efficiency and customer experience.

• Participates in OpenGov conferences, webinars, and customer engagements as assigned.

• Supports internal initiatives and projects designed to enhance customer success operations.

Requirements and Preferred Experience:

• Bachelor’s degree in a related field or equivalent practical experience.

• Minimum of 2 years of experience implementing, supporting, or managing SaaS software solutions.

• Strong foundational technical aptitude with the ability to analyze business and product challenges and communicate solutions to diverse audiences.

• Excellent interpersonal, written, and verbal communication skills.

• Strong organizational, problem-solving, and time-management abilities.

• Demonstrated ability to collaborate effectively across internal and external teams.

• Familiarity with public sector processes or government technology solutions.

• Prior experience working with government finance (e.g., ERP, budgeting, procurement) and government services (e.g., permitting, asset management) software and process are preferred

• Prior experience in customer success, professional services, or technical support is preferred.

$75k - $90k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families.

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches