OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

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Job Title: Chief of Staff – Pune Site (Cross-Functional Operations)

Location: Pune, India

Reporting to: Site Leader, Pune

Employment Type: Full-time

Workplace Model: In-Office

About Our Pune Innovation Hub

Our Pune site is a key engineering and innovation hub delivering world-class R&D and product development in Government Technology. The Site Leader drives technical breakthroughs, while the Chief of Staff ensures seamless cross-functional operations, empowering engineering leadership to excel.

Role Overview

As Chief of Staff, you will lead and coordinate non-engineering operations—including HR, Finance, IT, Travel logistics and Business Operations—enabling the Site Leader to focus on engineering strategy and delivery. You will serve as a strategic partner, aligning cross-functional programs with the site’s objectives, and providing occasional engineering program support when needed.

Core Responsibilities

Operations & Program Management

• Own planning and execution of HR, Finance, IT, and vendor-related initiatives across the Pune site.

• Coordinate facility management, budget tracking, vendor relations, travel planning, and local procurement.

• Develop integrated cross-functional roadmaps that align with engineering goals.

Stakeholder Engagement & Communication

• Serve as liaison between the Site Leader, department heads, and global teams.

• Prepare dashboards, executive summaries, and data-driven presentations for senior leadership.

• Facilitate leadership team and cross-functional committee meetings: set agendas, coordinate materials, capture action items, and drive follow-through.

Performance & Process Optimization

• Identify and resolve process bottlenecks; design and implement scalable improvements.

• Monitor key KPIs (e.g., budget adherence, office hiring metrics) and translate data into actionable insights.

• Collaborate with Finance on budget planning, forecasting, and variance analysis.

• Engineering Support (as needed)

• Provide project management support for critical engineering programs.

• Escalate non-engineering issues to appropriate functional teams.

Culture & Events

• Partner with HR to plan headcount and talent pipeline strategies.

• Organize major site events, including town halls and leadership off-sites.

• Build relationships with senior internal and external stakeholders.

What You’ll Bring

Required Qualifications:

• Bachelor’s or Master’s degree in Business, Engineering, or a related field.

• 8+ years of experience in operations, program management, or consulting across multiple functions.

• Proven ability to lead cross-functional programs in a fast-paced, high-growth environment.

• Exceptional verbal and written communication skills.

• Strong analytical and organizational skills; proficiency with Excel, AI tools, and BI/data visualization platforms.

• Demonstrated success in delivering process improvements and business impact.

Preferred Qualifications:

• Experience in a SaaS or technology R&D setting, supporting engineering teams.

• Certifications in Lean, Six Sigma, or PMP.

• Track record of building and managing KPI dashboards.

• Experience working with global teams and matrixed organizations.

• Passion for OpenGov’s mission to enable more effective, accountable government.

Why Join Us?

• Be a key enabler of engineering innovation through flawless cross-functional execution.

• Collaborate with a high-impact, multidisciplinary leadership team.

• Competitive compensation, benefits, and growth opportunities.

• Join a mission-driven company shaping the future of public sector technology.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families.

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches