Senior Product Manager

Location: Remote / U.S. (PST preferred)

Experience: Senior (5+ years)

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Who we are

Omada is a fast-growing, venture-backed startup on a mission to transform how small and medium-sized businesses operate and grow. Founded by repeat entrepreneurs and operators behind some of the world's most widely-used tech products, we're supported by top-tier venture capital and strategic investors who believe in our bold vision to support the growth of every SMB.

Problem we're solving

SMBs are the backbone of the global economy, yet marketing innovation has bypassed them for two-plus decades. Complex platforms, fragmented and overpriced point solutions, and expensive and inefficient agencies stifle their growth and prospects. Regardless of business category, customer acquisition remains their #1 challenge, and 4 of their top 5 business concerns are tied to marketing-related functions.

Solution we're bringing to market

Omada is building an AI-powered marketing team for every SMB—a fully managed, "do-it-for-me" service that delivers the strategy, execution, and expertise of an enterprise-class marketing team without the cost or complexity. Under the hood, we're developing a state-of-the-art multi-agent AI platform that combines generative AI, proprietary models, and advanced ML techniques to automate and optimize the full marketing lifecycle.

Role Overview

We're looking for a highly skilled and mission-driven Senior Product Manager to join our founding team and help shape the future of Agent-driven businesses. In this role, you'll drive the development of multimodal AI agents purpose-built for SMB marketing and growth. You'll be working at the intersection of advanced agentic technologies and real-world applications — building intelligent systems that understand nuanced user inputs, respond with precision, and adapt to a wide range of business contexts.

You'll play a pivotal role in enhancing our AI capabilities by creating agentic solutions and integrating across diverse data sources leveraging state-of-the-art technologies. The ideal candidate would have experience across the stack building at-scale SaaS products with AI as a key component.

Our customers are small business owners, not marketers or technologists. The best person for this role pairs deep AI expertise with strong consumer product instincts, making powerful, complex agents feel simple, trustworthy, and delightful for the people who rely on them every day.

You will:

• Own the product. Lead the end-to-end lifecycle of multiple agentic products in Omada’s portfolio, from ideation and strategy to execution and launch. Own the feature roadmap and drive tradeoff decisions in collaboration with engineering. Conceptualize skills and workflows for new agents based on customer and market signals.
• Make the agents great. Drive key decisions to improve LLM effectiveness for complex marketing and creative agents. Craft and refine the context and prompts that steer, train and evaluate agent behavior and performance.
• Solve hard problems at the interaction of customer experience, engineering and design. Take on cutting-edge AI product challenges, from multi-step, high-complexity agents to real-time retrieval over large-scale datasets. You will work with engineering, design and customer success teams to deliver best-in-class product experiences.
• Live close to the customer. Collaborate with customers to deeply understand their needs, gather feedback and develop insights, and serve as a domain expert on specific workflows and customer segments. Spend regular time with small business owners, watching how they actually use the product, and bring their perspective into every product decision.
• Own the experience. Partner with designers to bring compelling user experiences and optimized user journeys to life. Make working with Omada’s agents feel simple, transparent and trustworthy from the owner’s point of view, and obsess over time-to-value so customers see meaningful results quickly and stay engaged.
• Own and drive the metrics. Develop metrics and operational views that enable data-driven decisions. Track user-facing outcomes like engagement, satisfaction and retention, run experiments to learn from real user behavior, and turn the results into decisions. You will develop and drive product led growth initiatives.
• Launch with Product Marketing. Partner closely with product marketing to shape how each agent is positioned, launched and explained to customers.

What you'll bring:

• You've done this before. You have 5+ years in product management and a demonstrated ability to ship world-class consumer or prosumer SaaS products. Along the way, you've moved user-facing metrics like engagement, retention or satisfaction.
• You are fluent in AI and agentic technologies. You have experience and fluency with AI, LLMs, and prompting and context engineering techniques. Experience creating agents and agentic frameworks is preferred.
• You have taste. You have strong product and consumer instincts: a sharp sense for what makes a product feel simple, intuitive and delightful, and a high bar for craft and detail.
• You think like your users. You have deep empathy for non-technical users and can turn sophisticated technology into experiences anyone can use. Experience designing AI-driven or human-in-the-loop experiences that earn user trust is a plus.
• You make ideas concrete and clear. You use Claude design or other AI tools to develop prototypes and communicate concepts.
• You pair data with judgment. You have experience developing metrics and driving data-driven decisions. You use both qualitative and quantitative reasoning to interpret data and make the right calls.
• You have strong analytical fluency: You are comfortable in product analytics and experimentation tools (e.g., Amplitude or Mixpanel) and able to make data-driven decisions without waiting on an analyst
• You can adapt and execute at different altitudes. You can think strategically about the market, customer and product, while still delivering at high quality and attention to detail.
• You thrive in a fast-paced startup environment. You juggle multiple priorities and keep moving when the path isn't clear. You demonstrate initiative, take end-to-end product accountability with a desire to make the team successful. You partner well with engineering teams to drive prioritization and feature delivery.

If interested, email us at careers@omada.ai with your resume and a cover letter.