JOB DESCRIPTION

About the Role:

IPSY is looking for a detail-oriented and proactive Operations Manager to join our Operations Team and lead IPSY’s monthly subscription shipping and logistics program. In this role, you will oversee shipping operations, own forecasting and organizational analyses, and optimize shipping performance to ensure we consistently deliver an exceptional member experience.

You will collaborate closely with internal teams and external warehouse and carrier partners to manage SLAs, coordinate fulfillment program execution, and develop robust review and reporting processes. This highly cross-functional role will allow you to shape carrier strategy and drive operational decisions critical to IPSY’s growth and success.

This position reports to the VP, Fulfillment and is on-site in our Belton, MO facility.

What You’ll Be Doing:

• Develop and manage strong relationships with carrier vendors and fulfillment centers, leading strategic initiatives and discussions with external partners to ensure operational excellence and drive alignment with business objectives.
• Identify operational inefficiencies and lead the development of scalable, process-driven strategies to streamline shipping operations, reduce costs, and improve the customer
  experience.
• Own and communicate key transportation and logistics performance metrics across the organization, driving benchmarking, visibility, and continuous improvement initiatives.
• Coordinate with IPSY’s warehouse and distribution partners to ensure service-level consistency across all programs.
• Lead end-to-end integration projects for onboarding new shipping carriers and tracking system solutions.
• Prepare operational and financial analyses to support contractual negotiations and transportation RFPs.
• Drive and inform strategic, executive, and tactical decision-making support through ad hoc analysis and reporting.
• Partner cross-functionally with teams across the organization to advance business initiatives and enhance operational effectiveness.
• Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement across all areas of shipping and logistics.

What We Are Looking For:

• Bachelor’s degree in Supply Chain Management, Business Analytics, Economics, or a related field.
• 5+ years of experience in operations, logistics, or supply chain management.
• Experience working with external vendors, preferably in supply chain and logistics.
• Strong problem-solving, critical thinking, project management, and communication skills.
• Excellent analytical skills with exceptional attention to detail.
• High proficiency in Microsoft Excel and operational data analysis.
• Experience designing and optimizing operational processes.
• Ability to effectively prioritize, manage time, and meet deadlines in a dynamic environment.
• Collaborative team player with a flexible, entrepreneurial spirit.

Bonus if You Have:

• Interest in beauty or subscription box industries.

What We Offer:

• Competitive salary & equity grants
• Annual bonus program (paid out quarterly)
• Medical, dental & vision insurance
• 401(k) plan with company match
• Paid Time Off
• Free BoxyCharm subscription
• Learning & development programs

EEO Statement: We celebrate diversity and are an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.

If you need reasonable accommodation in the application or employment process, please contact us.

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