Manager, Care and Case Management
Included Health
Remote
Posted on Mar 14, 2025
The Care and Case Management (CCM) Manager will oversee and lead the day-to-day efforts of our CCM Nurse Care Managers. The Manager will play a key role in helping nurses achieve individual and team-level goals, with a focus on delivering high quality and efficient care and case management to our members.
As we grow, the Clinical Navigation Manager will support the professional growth and development of their direct reports, while also fostering team engagement and enhancing overall performance.
Responsibilities:
- Actively track and manage performance for all clinicians under your leadership, ensuring timely and high-quality care delivery
- Manage team members to meet performance metrics, including volumes, customer commitments, service line agreements, and performance guarantees
- Collaborate with the Quality and Clinical Excellence (CE) teams to promote the highest level of care and service excellence
- Partner with Human Resources Business Partners (TAO) to develop formal remediation plans when necessary
- Support the growth and development of individual clinicians, helping them achieve their professional goals
- Serve as a bridge between clinical leadership and clinicians to implement workflow changes and drive continuous improvement
- Communicate team vision, updates on organizational processes, and champion changes that impact the navigation team
- Represent the team in cross-functional collaborations and partner with service line leaders to enhance workflows
- Ensure that care and case management services are in alignment with the organization’s values and objectives
- Communicate openly and collaboratively with nurses, leadership, and cross-functional teams
- Develop and manage policies and procedures that align with organizational goals
- Demonstrate innovative and creative thinking, identifying opportunities for improvement in workflows and processes
- Make timely decisions and effectively manage change in a dynamic environment
- Lead and engage others in driving success, fostering a culture of accountability and high performance
- Navigate difficult conversations with professionalism and care when necessary
Delivering Results:
Qualifications:
- BSN required
- CCM Certification required
- Active Nursing License, in good standing with state’s BON.
- 5+ years of nursing experience required
- 2+ years of people management experience required
- Strong organizational and team-building skills
- Ability to work efficiently, be detail-oriented, and adapt in a rapidly changing environment
- Exceptional communication skills with a positive and respectful approach
- Proven experience leading teams or initiatives with measurable results
- Proficiency in technology and data-driven decision-making
- Proven ability to manage change and adapt in a fast-paced, evolving organization
- Shift: Monday-Friday (9AM-6PM local time)
Physical/Cognitive Requirements
- Prompt and regular attendance at assigned work location.
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \ laptop) may be required.
- Capability to work with leadership, employees, and members in an appropriate manner.
The United States new hire base salary target range for this full-time position is:
$89,580 - $116,640 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Zone A - $89,580 - $116,640 + equity + benefits
Zone B - $98,538 - $128,106 + equity + benefits
Zone C - $107,496 - $139,752 + equity + benefits
Zone D - $116,454 - $151,398 + equity + benefits
Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.
Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.