We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We're looking for a Director, Sportsbook Operations to join our Online Sportsbook Team. In this role, you will manage a team of specialists and managers responsible for growing the lifetime value of the DraftKings’ Sportsbook Customer. By leading and mentoring a high-performing team, you'll drive continuous improvement and operational excellence.

What you’ll do as a Director, Sportsbook Operations

• Accountable to the performance of a suite of customer behavioral metrics that line into top-line business performance goals.

• Own a significant portion of the overall Sportsbook reinvestment budget with accountability to the efficacy of spend and management to that budget.

• Define the strategy that contributes to the growing lifetime value of a DraftKings Sportsbook customer.

• Continuous improvement mindset, developing and owning an ongoing test and learn agenda and providing regular performance updates to leadership.

• Stakeholder in the evolution of product capabilities, acting as a key decision maker and sponsor of improving functionality and promotional mechanics.

• Responsible for ensuring the highest quality execution of initiatives either directly or through partner teams.

• Lead by example - hands on and in the weeds of team projects.

• Own performance reporting and updates to the senior leadership team.
  

What you’ll bring

• At least 5 years of experience in the Regulated Online Sports Betting industry.

• Bachelor’s degree preferred, in a relevant field such as Business, Economics, Statistics, or Mathematics.

• Experience either managing a promotional budget or direct accountability to top line business metrics strongly preferred.

• Proven ability to deliver on complex objectives that exceed business expectations.

• Strong ability to collaborate and work cross-functionally across multiple stakeholders to accomplish goals.

• Strong ability to manage tight deadlines, shifting priorities, and multiple complex projects simultaneously.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

If this job posting does not include compensation information, this is due to a technical error that our team is working to resolve! We will repost this position with compensation information as soon as it is resolved. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.