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Risk Withdrawals Lead

DraftKings

DraftKings

Plovdiv, Bulgaria
Posted on Friday, July 5, 2024

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As a Risk Withdrawals Lead, you'll lead a high-performing team investigating alerts and potential fraud across DraftKings' core verticals. In this role, you'll play a key part in maintaining the highest standards of compliance and delivering exceptional customer experiences worldwide. You'll help create world-class customer interactions and have a real impact on our expanding global business. Ensuring compliance with anti-money laundering regulations and best practices, you'll collaborate with our product and customer experience teams to drive initiatives focused on fraud prevention.

What you’ll do as a Risk Withdrawals Lead

  • Mentor and develop associates regularly through continuous feedback, check-ins, and ongoing mentorship.

  • Analyze fraud trends and make recommendations for future fraud prevention processes.

  • Leverage various tools, systems, and reports to detect and uncover fraud trends.

  • Review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained.

  • Work closely with Fraud Support and Customer Experience to obtain requested player documents and resolve player restrictions.

  • Identify new methods for fraud detection and prevention, working with product and engineering teams to implement recommendations.

  • Ensure compliance with anti-money laundering, including Know Your Customer (KYC) and gaming regulations.

  • Provide recommendations supported by data in implementing new fraud alerts and controls.

  • Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed.


What you’ll bring

  • 2+ years of relevant experience in a Fraud or Risk Operations role.

  • An investigative curiosity with strong critical thinking skills and the ability to communicate vision across the organization.

  • A strong passion for leading and developing a team.

  • Excellent verbal and written communication skills to operate across multiple departments with both internal and external stakeholders

  • Basic SQL experience is required, Intermediate experience is preferred.

  • Self-motivated, organized, and analytical thinker with a desire to thoroughly investigate potentially fraudulent customer behavior using critical data points.

  • Competence with Zendesk & Microsoft Office product suite. Intermediate Excel skills are preferred but not required.

  • A Bachelor's Degree in Criminal Justice or Sociology will be considered a plus.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.