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Senior Manager, VIP Player Development



United States · Remote
Posted on Wednesday, June 5, 2024

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re seeking a Sr Manager of VIP Player Development, you will play a key role in the growth and development of our VIP user base. In this role you will manage a team of Player Development Executives and VIP Hosts, driving net revenue through proactive sales tactics while promoting outstanding VIP service to new and existing VIP customers. You will collaborate with other departments such as Fraud, CX, Compliance, Marketing, and Product Operations to consult, execute, and resolve multifaceted player-facing issues.

What you’ll do as Sr Manager of VIP Player Development

  • Directly manage a team of District Managers, responsible for developing relationships with our highest valued customers, leading to enhanced retention and revenue growth from designated customers in an assigned territory (“Region”).

  • Develop and execute strategic initiatives to improve operational efficiency, service, and sales strategy.

  • Review and approve player comps based on established customer policies.

  • Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives by routinely checking reports and actual transactions.

  • Assist VIP leadership in developing and implementing sales training programs.

  • Participate in the escalation process including working with clients and other DK departments to resolve client cases.

  • Conduct regularly scheduled team and one-on-one meetings with your direct reports.

  • Create strong, authentic, and trusted Player relationships and deliver on the Player experience while compiling feedback to support improvements to the platform and identify commercial opportunities.

What you'll bring

  • Above all else, you must have an extreme passion for improving the customer/player experience, solving problems, and driving positivity amongst the team.

  • Experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.

  • Thorough understanding of sports betting markets and other related products.

  • Strong desire to teach and coach a team to deliver quality customer experience and consistent sales techniques.

  • Demonstrated success in identifying and implementing strategies that improve operational efficiency.

  • Knowledge and ability to increase revenues and control expenses.

  • Bachelor's Degree in Business, Marketing or related field with 5 years related experience in the gaming/hospitality/sales/marketing industry and 3 years experience managing a sales and marketing team.

  • Must be able to obtain and maintain required State Gaming Licenses.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is $121,600.00 - $182,400.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.