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VIP Host, Toronto

DraftKings

DraftKings

Canada · Remote
Posted on Wednesday, June 5, 2024

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

Forge and cultivate relationships with our most engaged players as a VIP Host. You’ll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players. To foster long-term customer loyalty, you’ll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy.

What you’ll do as a VIP Host

  • Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.

  • Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.

  • Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.

  • Lead player reactivation efforts to increase engagement.

  • Compile player feedback to support improvements to the platform and identify opportunities.

  • Execute against all VIP policies and guidelines, including responsible gaming policies.

What you’ll bring

  • Bachelor’s degree in a related field or relevant experience.

  • At least 3 years of experience in a Sales, Account Management, or customer-facing role.

  • Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.

  • Analytical mindset to make quick and confident decisions on data and trends.

  • Willingness to travel and work nights and weekends.

  • Must be able to obtain and maintain required Gaming Licenses.

#LI-TA1

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.