Job opportunities


Chargeback Recovery Associate



Boston, MA, USA
Posted on Thursday, May 30, 2024

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

Play a crucial role in the review and response to our customer's disputes. As a Chargeback Recovery Associate, you will work with our Chargeback team to support our customers and internal teams with the goal of maximizing the financial recovery of transaction and mitigate future losses.

What you’ll do as a Chargeback Recovery Associate

  • Pull and review transaction disputes from back offices, promptly flagging accounts and seizing funds in response to chargeback statuses mitigating potential financial loss for DraftKings.

  • Identify representable cases and build representment packages to enable the funds recovery from payments processors.

  • Maintain knowledge of the upcoming industry and product risks, regulatory changes, emerging risks, and trends.

  • Act as a point of contact for customer inquiries regarding dispute status or outstanding processor dispute resolution.

  • Build out cases for our collections partners to enable funds recovery and manage the partner engagement process until resolution.

What you’ll bring

  • Bachelor’s degree in a relevant field or equivalent work experience.

  • Knowledge of payment processing and chargebacks.

  • Data-driven, strategic mindset, and strong attention to detail.

  • Intermediate Excel skills are preferred.

  • Experience in SQL is preferred.

  • Ability to work flexible hours, including evenings, weekends, and holidays.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US hourly rate for this full-time position is $19.62 - $29.42, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.