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Strategic Customer Initiatives Manager



This job is no longer accepting applications

See open jobs at DraftKings.
Customer Service
Remote · United States
Posted on Friday, February 2, 2024

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re searching for a Strategic Customer Initiatives Manager, to lead new and existing customer initiatives that will have a material impact on what DraftKings is today and how we will transform this experience in the future. This role will support a key channel within the DraftKings Customer Organization, where you will act as a liaison between the Customer, Product, Engineering, and other internal/external teams to deliver on highly visible goals.

What you’ll do as a Strategic Customer Initiatives Manager

  • Partner with Customer Service leadership to facilitate strategy team operations and execute on critical initiatives identified within.

  • Partner with cross-functional teams to identify dependencies, develop project plans and deliver on core goals.

  • Drive project management planning for customer initiatives, including championing initiatives across the business and driving timely results.

  • Collaborate with analytics partners to prioritize actions and review success metrics.

  • Work closely with Customer Service, VIP, Product, Risk and Technology partners to understand business objectives and the steps needed to achieve them.

  • Communicate and track decisions, progress, risks, issues, and retrospectives for assigned journeys.

  • Balance resources, time, and scope to deliver very high-quality standards.

What you’ll bring

  • At least five years of journey lead, project management, or related experience.

  • Bachelor’s degree in a related field.

  • An entrepreneurial mindset with the ability to solve complex problems and be decisive.

  • Excellent written and verbal communication skills.

  • Ability to work both independently and effectively partner cross functionally in a highly matrixed environment.

  • Passion for driving results and ability to interpret data and insights.

  • Solid understanding of agile work methodologies and continuous improvement processes preferred.

  • Project management certification(s) preferred.



Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is $102,400.00 - $153,600.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

This job is no longer accepting applications

See open jobs at DraftKings.