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Technical Support Specialist

DraftKings

DraftKings

IT, Customer Service
Plovdiv, Bulgaria
Posted on Wednesday, August 30, 2023

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

Be the strategy behind the game.
 

As a Technical Support Specialist, you will be part of our Retail Technical Support Team and work with retail partners worldwide to deliver effective technical and customer support for our retail applications.  You will be responsible for receiving, investigating, troubleshooting, and further escalating a variety of issue types in order to provide the best support for our products and ultimately the best customer experience.  If you enjoy working in a fast-paced, dynamic environment and are keen on learning something new every day, we think you'll love it here.


Sounds good to you? Join us. 


What you’ll do as a Technical Support Specialist:

  • Provide quality support to business customers including answering questions and analyzing tech issues.

  • Troubleshoot, diagnose and identify technical issues, including network-related problems, software bugs, and peripheral device configurations.

  • Follow up on escalations in a timely manner to ensure customer satisfaction.

  • Work with systems – Zendesk, Confluence, Jira, Kibana, internal tools.

What you’ll bring:

  • Strong teamwork and interpersonal communication skills. 

  • Expertise in customer service and hyper focused on delivering an exceptional experience.

  • Ability to deliver information effectively in support of the team or workgroup.

  • Excellent English (verbal and written).

  • Flexibility to work various shifts, including nights and weekends.

Join Us!

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.