Job opportunities


Payment Operations Associate



Boston, MA, USA
Posted on Friday, August 25, 2023

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

Be the strategy behind the game.

 As a Payment Operations Associate, you will handle customer and VIP inquiries regarding deposits, withdrawals, and chargebacks. You will work within our Fraud and Payment Operations department to assist our customers and internal teams with the goal of maximizing and recovering revenue generation along with mitigate future losses. Sound good to you? Join us.  

What you’ll do as a Payment Operations Associate: 

  • Review player deposit and withdrawal transactions for potential fraud to ensure DraftKings' merchant accounts are correctly maintained.

  • Maintain knowledge of the upcoming industry and product risks, regulatory changes, emerging risks, and trends.

  • Support the discovery, containment, and prevention of fraud and abuse groups.

  • Act as a point of contact for Payment Service Provider (PSP) inquiries.

  • Review daily chargeback reconciliation reports and notifications of incoming disputes from Payment Service Providers within our internal database.


What you’ll bring:   

  • At least 1 year of relevant experience in banking, business, or finance is strongly preferred.

  • Bachelor’s degree or equivalent in relevant fields. 

  • Knowledge of payment processing and chargebacks, ideally in an e-commerce environment.

  • Experience in SQL is preferred, but not required.

  • Proven experience as a self-starter who is comfortable in a fast-paced, quickly changing environment.

  • Data-driven, strategic mindset, and strong attention to detail.

  • Competence with Zendesk and Microsoft Office product suite. 

  • Intermediate Excel skills are preferred but not required.

  • Ability to work holidays, nights and weekends. 

T he US hourly compensation range for this full-time position is $19.34 - $29.01, plus equity and benefits as applicable. Our compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire compensation for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific compensation range and how that was determined during the hiring process.

Join Us!

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.