If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

We are looking for a highly structured, analytical, and results-oriented professional to join a position focused on Process Design & Operational Excellence within our Operations. This role will play a key part in designing, standardizing, and continuously improving internal processes, workflows, and governance mechanisms, ensuring that our operational structure is aligned with business priorities and drives efficiency, consistency, and scalability across teams.

In this position, you will map end-to-end internal workflows, identify inefficiencies and improvement opportunities, develop standardized procedures and operational guidelines, and support the implementation of new processes, tools, and ways of working. You will also work closely with cross-functional stakeholders to translate business needs into practical solutions, strengthen operational governance, and ensure process adoption and continuous improvement across the organization.

We are looking for someone who is highly proactive, detail-oriented, and able to apply structured problem-solving and critical thinking in a fast-paced environment where priorities and strategies may evolve quickly. This is an opportunity to directly impact the company's operational efficiency, strengthen internal collaboration, and contribute to building a more structured, scalable, and high-performing Operations ecosystem.

- Design, document, and continuously improve internal operational processes, routines, and standards across business teams.
- Develop and maintain internal playbooks, guidelines, checklists, SOPs, and other materials that translate business strategies into clear and standardized workflows.
- Structure daily, weekly, and recurring operational routines, defining responsibilities, expected outputs, and execution standards.
- Map end-to-end internal workflows, identify inefficiencies, bottlenecks, and process gaps, and propose simpler, more efficient, and scalable solutions.
- Partner with business leaders and cross-functional teams to translate new initiatives, programs, and business priorities into structured operating models.
- Define governance mechanisms to ensure process adoption, accountability, operational consistency, and continuous improvement across teams.
- Support the rollout and implementation of new processes, systems, and tools, including communication, training materials, and adoption tracking.
- Gather feedback from internal stakeholders and use operational insights to continuously improve processes, documentation, and ways of working.
- Support the development of centralized repositories, knowledge management tools, and internal documentation to ensure information is clear, accessible, and up to date.
- Monitor process adherence and operational effectiveness, identifying opportunities to improve productivity, quality, efficiency, and cross-functional collaboration.