Customer Fund Operation Sr manager
Customer Service
Mexico City, Mexico
Customer Fund Operation Sr manager
Mexico City - Mexico
Finance RegularAbout the company
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
#LI-HybridAbout the team/role
The team is responsible for customer funds operation of local digital bank. Work closely with HQ Customer Fund Management team, Finance team and Treasury team. Ensure the safety of customer fund by performing fund reconciliation in backoffice system and dealing with the finding difference. Responsible for liquidity management and cash planning for customer funds. Facilitate funding transfer within Mexico. Work closely with product and technical team to build up the automatic fund management platform system and achieve high efficient and safe fund management procedure. Lead the team to perform SPEI direct operation.
In this role, you'll be...
- Lead the customer management team to perform daily customer fund operation, maintained daily operational systems and procedures. Ensure the customer fund security.
- Lead the customer management team to perform daily payment channels transaction reconciliation, handle the abnormal payment transactions timely. Effectively reduce customer fund related complaints from customer service side.
- Manage the fund position, and perform fund allocation accordingly, ensure the sufficient liquidity of fintech business.
- Handle the customer service tickets relates to the customer fund issues. Ensure the high level in customer experience.
- Enhance the customer fund management capability to provide customer with safer Fintech product and better customer using experience. Setup the internal SOP and SLA with customer fund management works.
We're eager to be in touch because you have...
- Spoken Languages: Fluent in English (required)/ and Mandarin (preferred)
- Years of Experience: 8 years’ experience in fund management and treasury
- Bachelor's/ Post Graduate Degree: Bachelor's Degree
- Soft Skills: Self-starter and being sensitive to numbers with strong logical mindset, Strong leadership, lead a team with 6 team members
- Hard Skills: Good Microsoft Office skills: Excel (pivot table and formulas), Outlook, PowerPoint
- Preferred Industries Experience: Fintech, bank, ecommerce
You'll love working at DiDi because...
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams
At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.