Job Locations MX-MEX-Mexico City | CO-Bogota

ID 2026-20660

Category

Operations & Strategy - Food

Employee Class

Regular

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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As a Merchant Integration Analyst within Marketplace Operations, you are responsible for ensuring merchants are technically ready to operate successfully across LATAM. You lead the implementation, activation, and continuous improvement of merchant integrations, working closely with Product, Commercial, Operations, and external partners to deliver scalable technical solutions that enable reliable marketplace execution.

Beyond merchant activation, you oversee the technical lifecycle of integrated merchants by monitoring system health, resolving operational issues, coordinating technical support, and continuously improving integration processes and standards. Acting as the bridge between business and technology, you translate operational requirements into scalable integration solutions that reduce technical friction and improve merchant performance.

Owns the end-to-end technical lifecycle of merchants across Colombia and Costa Rica, including merchant activation, system integrations, post-go-live stability, technical support, and continuous process improvement. Partners closely with Product, Commercial, Merchant Performance, and external technology providers to ensure merchants operate reliably throughout their lifecycle.

- Lead merchant technical onboarding, integration implementation, and go-live readiness across assigned markets.
- Partner with Commercial and Product teams to design and deliver scalable merchant integration solutions.
- Coordinate technical implementations involving APIs, POS systems, middleware, and other merchant connectivity solutions.
- Monitor post-launch merchant technical health and proactively resolve integration issues impacting marketplace performance.
- Act as the primary operational bridge between merchants, Product, Engineering, Commercial, and Merchant Operations.
- Standardize integration playbooks, documentation, SOPs, and best practices across markets.
- Identify opportunities to automate manual processes and improve merchant technical operations.
- Support new product launches and technical pilots by ensuring operational readiness and integration feasibility.
- Translate technical and operational insights into actionable recommendations that improve merchant experience and operational efficiency.
-Provide technical support during the onboarding process, including product demos and proof of concepts (POCs) for complex integrations.
-Train merchants and external technical partners on how to effectively operate and maintain their integrated solutions.
-Ensure that technical integrations meet established commercial agreements, SLAs, and merchant expectations.

The ideal candidate has 2–4 years of experience in integrations, operations, or technical support roles. He/she is comfortable working with structured data, merchant configurations, and cross-functional stakeholders in fast-moving environments.

Advanced Excel, SQL preferred. Deep understanding of REST APIs, JSON, OAuth2, and Webhooks, with the ability to adapt to diverse internal and external platforms.Process documentation and project management.

The right person demonstrates strong execution discipline, attention to detail, and a proactive mindset toward identifying and resolving technical risks. He/she is eager to scale impact through process improvement and automation. Fluency in Spanish and English is essential.

Bachelor’s degree in Computer Science, Systems Engineering, Business Administration, or a related field.
Excellent communication skills with the ability to translate complex technical jargon into clear business terms for non-technical stakeholders.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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