Product Operations Manager
Product, Operations
são paulo, state of são paulo, brazil
Product Operations Manager
- Category
- Product & Product Design
- Employee Class
- Regular
Company Overview
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-HybridTeam Overview
Join our B2B - Ops & Growth team, the area responsible for bringing 99's mobility solutions to the corporate sector. We are a collaborative group that drives growth, supports key sales and post-sales processes, and manages data insights to optimize our processes and products.
You will work closely with cross-functional teams such as Sales, Operations and Marketing to develop and implement product features and lead projects that will improve our users journey and help the growth of the B2B business. This position offers a unique opportunity to contribute to a rapidly expanding business line and to gain hands-on experience in Product Operations in a fast-paced environment.
International contact will be daily, as main stakeholders are located in China, and as a position that centralizes information, communications and results, having project management and organization skills are fundamental.
Role Responsibilities
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Deeply understand and full domain of our products and services;
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Responsible for the delivery of and results of multiple projects, either as an individual contributor or as a small team;
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Understand our core strategy and use them to draft product strategies and key initiatives;
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Lead product improvement projects based on feedback from clients, users, researches and market reports;
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Lead product development by sketching MVPs, designing and running tests to measure feature impact, identifying issues and solving them;
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Act as a focal point on the roll-out of new features/projects, and share them with relevant stakeholders;
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Develop solid relationships to communicate and align with all company stakeholders, mainly Chinese product teams and Brazilian Operations, but also Marketing, Customer Support, Safety, Legal, Finance and others.
Role Qualifications
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Have academic background in Engineering, Data Science, Business Administration, Economics or related areas - preferred;
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Previous experience in mobility companies is a plus;
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Previous experience in product management and/or project management - mandatory;
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Excellent communication both verbal and written and organizational skills to interact with internal and external audiences;
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Highly organized and able to manage multiple projects and topics simultaneously;
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Comfortable learning and using new software tools and working in a business with constant changes;
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Curious to learn new things and to explore market dynamics and users needs/behavior through research, client’s meetings and data analysis;
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Have data-driven thinking and are comfortable with quantitative analysis;
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SQL and A/B testing methodologies knowledge will be a differential for success;
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Exhibit full ownership mindset, being responsible and accountable for the initiatives you support;
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Have advanced fluency in English (written and spoken), necessary for daily interactions with teams in Brazil and China - mandatory.
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Basic knowledge of Mandarin is a solid plus.
EEO Statement
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
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