Operations Manager
Operations
Cairo, Cairo Governorate, Egypt
Operations Manager _ Supply Growth
Cairo - Egypt
Operation & Strategy - Mobility RegularAbout the company
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
#LI-HybridAbout the team/role
We are looking for a highly analytical and execution-oriented Supply Growth Operations Manager to lead driver supply growth across Egypt. You will own end-to-end initiatives that improve driver acquisition, activation, retention, and productivity while ensuring a healthy marketplace balance.
This role sits at the intersection of strategy, operations, product, marketing, and data analytics. You'll identify growth opportunities, launch experiments, manage cross-functional projects, and build scalable solutions that drive sustainable marketplace growth.
In this role, you'll be...
Supply Growth Strategy
- Develop and execute driver growth strategies to achieve marketplace supply targets.
- Own key supply metrics including driver acquisition, activation, retention, productivity, and online hours.
- Monitor marketplace health and recommend actions to balance supply and demand.
Growth Operations
- Design and optimize the driver acquisition funnel across online and offline channels.
- Improve driver onboarding, document verification, and first-trip conversion.
- Launch lifecycle programs to increase driver engagement and long-term retention.
- Build scalable incentive programs and continuously optimize ROI.
Data Analysis
- Analyze marketplace performance and identify growth opportunities using data.
- Build business cases and prioritize initiatives based on expected impact.
- Track KPIs through dashboards and present insights to senior leadership.
- Conduct A/B testing and measure experiment performance.
Cross-functional Leadership
- Partner with Product, Marketing, CRM, Marketplace, Finance, Legal, and Operations teams to deliver growth initiatives.
- Work closely with local field teams and external partners to execute programs effectively.
- Translate local market insights into product and operational improvements.
Partnerships
- Identify and manage strategic partnerships with fleets, referral partners, financial institutions, OEMs, and other ecosystem players.
- Negotiate partnership structures that accelerate driver acquisition and engagement.
Operational Excellence
- Lead high-impact cross-functional projects from planning through execution.
- Improve operational processes and automate repetitive workflows where possible.
- Ensure operational efficiency while maintaining an excellent driver experience.
We're eager to be in touch because you have...
- Bachelor’s degree and above, or related quantitative disciplines; fluency in both English and Arab
- 5 to 8 years of experience in management consulting, Big 4 advisory, or similar analytical roles; automotive or mobility industry exposure is a plus
- Experience in ride-hailing, mobility, logistics, marketplace, or gig economy businesses.
- Experience managing growth funnels, CRM, lifecycle marketing, or incentive programs.
- Strong analytical skills with experience in using statistical tools and software.
- Experience leading cross-functional projects in fast-paced environments.
- Excellent verbal and written communication skills.
You'll love working at DiDi because...
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams
At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.