The Senior Business Intelligence Specialist — Fraud Risk provides advanced analytical data driven support to risk operations, translating complexprocesses into accurate metrics (KPIs & OKRs), forecasts, and operational insights. This role requires deep SQL expertise, strong data modeling and simulation skills, and a thorough understanding of fraud workflows and risk controls process. The specialist partners closely with Operation team (including cross-regional collaboration with China), and Management to design incentive schemes, optimize capacity and schedules, build robust dashboards, and lead post-mortem investigations for critical incidents.

• Performance Bonus Design & Calculation
• Design and maintain incentive schemes aligned with area OKRs and organizational policies.
• Ensure bonus targets are neither lax nor unattainable and verify budget alignment for each area.
• Calculate monthly bonuses, reconcile results with Supervisors and Managers, and communicate outcomes.
• Redesign bonus structures on demand; run historical simulations to validate expected outcomes and feasibility.
• Forecasting, Scheduling & Capacity Planning
• Forecast volume at team and sub-team level and design optimized shift schedules to meet operational targets.
• Maintain the capacity plan by forecasting future volume, evaluating team capacity, and recommending staffing levels that balance service needs with cost constraints (including coverage for vacations and planned absence).
• Model scenarios to support trade-offs between headcount, throughput, and SLA attainment.
• Operational Metrics & Reporting
• Produce performance reports summarizing operational results and trends.
• Maintain high-granularity productivity files and ensure KPIs are updated and validated for operational use.
• Support ad-hoc analysis and requests from Operations and Management.
• Dashboards & Automation
• Model metrics offline to ensure accuracy and operational viability before production deployment.
• Validate data sources and coordinate with the RD/data engineering team to request integrations when required.
• Implement and maintain dashboards and automated reports in the formats required by operations (tables, charts, scheduled exports).
• Incident Analysis & Post-Mortems
• Lead post-mortem analyses for significant incidents (e.g., abrupt indicator drops, systemic anomalies).
• Perform root-cause analysis, document findings, and propose corrective and preventive actions.
• Identify process improvements and support implementation plans.
• Stakeholder Engagement & Governance
• Participate in relevant meetings; present findings and recommendations to Operations, Risk, and Management.
• Collaborate closely with Risk Policy teams (including cross-regional coordination with China) to align metrics, controls, and remediation plans.
• Ensure traceability and auditability of calculations and reports used for incentives and compliance.

Required Technical Skills