HR Services Specialist
People & HR
são paulo, state of são paulo, brazil
HR Services Specialist
- Category
- Human Resources
- Employee Class
- Regular
Company Overview
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-HybridTeam Overview
The HR Services team serves as a strategic operational partner, delivering efficient, scalable, and employee-centric HR services across the organization. We are committed to providing an exceptional employee experience through service excellence, process optimization, data-driven decision making, and continuous improvement.
In this role, you will be responsible for the administration and governance of employee benefits programs, ensuring effective vendor management, service delivery oversight, financial planning and controls, and operational compliance. You will support employee and stakeholder inquiries, monitor key performance indicators and service level agreements, and partner closely with cross-functional teams to drive transformation projects and process enhancements. This role offers the opportunity to combine operational expertise, analytical thinking, and stakeholder management to continuously improve the effectiveness and efficiency of our HR Services operation.
Role Responsibilities
• Support the day-to-day administration of employee benefits programs, ensuring accurate and timely execution of operational activities and a positive employee experience.
• Coordinate benefits-related processes with internal stakeholders and external vendors, ensuring service continuity, operational efficiency, and adherence to established procedures.
• Monitor vendor service delivery and operational performance, escalating issues when necessary and supporting the resolution of employee and business needs.
• Provide timely and accurate support for employee and stakeholder inquiries related to benefits, HR policies, procedures, and applicable legislation, delivering a consistent and high-quality service experience.
• Support benefits-related controls, reconciliations, invoicing activities, budget allocation/execution and operational reporting, ensuring accuracy and compliance with internal requirements.
• Maintain employee benefits data and records, ensuring data integrity and compliance through accurate management of information.
• Review and maintain standard operating procedures, ensuring processes are properly documented and operational changes are reflected in internal documentation.
• Identify opportunities to improve operational efficiency, service quality, and employee experience, supporting the implementation of process improvement initiatives.
• Monitor and report on key operational metrics, dashboards, and service level agreements (SLAs), providing insights to support service excellence and continuous improvement.
• Participate in HR Services projects and cross-functional initiatives as required, supporting the implementation of new processes, systems, and operational enhancements.
Role Qualifications
• Bachelor's degree in Human Resources, Business Administration, Psychology, or related fields.
• 4+ years of experience in HR Operations, HR Services, Benefits Administration, Shared Services, or related HR functions.
• Solid understanding of HR processes and employee lifecycle administration, with experience supporting operational HR activities in a fast-paced environment.
• Hands-on experience working with HR systems.
• Strong analytical skills .
• Experience managing high volumes of information while maintaining a high level of accuracy, organization, and attention to detail.
• Knowledge of employee benefits administration, vendor management, service delivery, and operational controls.
• Ability to independently manage priorities, balance multiple tasks, and effectively navigate a dynamic environment.
• Experience reviewing processes, identifying improvement opportunities, and supporting the implementation of operational enhancements and continuous improvement initiatives.
• Strong problem-solving skills with the ability to investigate issues, propose practical solutions, and drive timely resolution.
• Excellent stakeholder management and customer service skills, with the ability to build collaborative relationships across different teams and levels of the organization.
• Professional proficiency in English, with strong verbal and written communication skills.
• Experience working with KPIs, SLAs, operational dashboards, with the ability to interpret data, identify trends, solve operational issues, and support decision-making through data-driven insights and service quality metrics is a plus.
EEO Statement
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
Options
Software Powered by iCIMS
www.icims.com