DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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About the team/role

Being part of the Vehicle Solutions team puts you at the heart of one of DiDi’s core values: unlocking economic opportunity for our drivers. As part of the broader Driver Ops organization, our Vehicle Solutions team is responsible for expanding opportunity for the platform’s drivers by deepening access to available vehicles. This position sits at the core of that operation: as the engagement analyst for our Vehicle Solutions team, this person will fully dedicate themselves to the experience of our fleet partners and be responsible not only for strategies to improve their experience, but drive the strategy to improve the product features available in our Fleet platform. Whether designing a new retention incentive, identifying segmentation opportunities, or working with our global engineering team to develop and prioritize potential new features, this role is an essential piece of expanding drivers’ access to safe, reliable vehicles

In this role, you'll be...

Full ownership of strategies to improve fleet partner engagement, loyalty and retention
Creation of new initiatives to more efficiently match drivers to available vehicles
Constant analysis of data to understand day-to-day behavior of our fleet partners and drivers
Driving our product development strategy, prioritizing new features, and supporting global teams in their launch and full implementation
Collaboration with several supporting areas like marketing, product, and user research to place the user’s experience at the core of the fleet partner experience
Partnership across the broader Fleet and Driver Growth teams to improve drivers’ access to our platform and grow the national base of divers

We're eager to be in touch because you have...

Engineering, economics or other analytically-focused academic background. All backgrounds are welcome if you see yourself suitable in a highly analytic environment
Previous professional experience in analytical, operational, and/or product roles preferred
Working familiarity with and demonstrated experience using programming languages for data analysis (SQL required, Python preferred)
Great attitude and hands-on approach
Proven to be self-motivated, self-directed, and eager to take ownership of tasks
Proficiency in English & Spanish

You'll love working at DiDi because...

We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.