CX Culture - L&D Intern
Didi
People & HR
são paulo, state of são paulo, brazil
CX Culture - L&D Intern
- Category
- Intern
- Employee Class
- Intern
Company Overview
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-HybridTeam Overview
We are a passionate, globally connected CX Culture team operating in a dynamic and innovative environment. Our mission is to reinvent the employee experience and internal engagement by blending deep expertise with a strong spirit of experimentation—and fun.
Within this space, Training & Development (L&D) plays a central role in shaping how our people learn, grow, and connect with a customer-centric mindset. We design and scale impactful learning journeys that empower employees across the globe.
Working across diverse cultures and global teams, we tackle complex challenges and foster a highly collaborative environment—where creativity, strategic thinking, and continuous learning drive meaningful transformation in both employee and customer experience.
Role Responsibilities
- Support Employee Experience Initiatives: Assist in designing and optimizing programs that align CX values with the employee journey.
- Own Onboarding Support: Help execute onboarding experiences that effectively connect new hires to our customer-centric culture.
- Drive Learning & Development (L&D): Contribute to the creation and rollout of learning programs that foster continuous development and professional growth.
- Work with Data & Insights: Track and analyze key performance indicators to measure the effectiveness of initiatives and identify opportunities for improvement.
- Create Internal Communications: Support the development of engaging communication strategies and content for a global audience.
- Collaborate Globally: Partner with regional teams to adapt initiatives to local cultures and ensure relevance and impact across different contexts.
Role Qualifications
- Are currently pursuing a degree in Business Administration, Communications, Psychology, Human Resources, or related fields.
- Have strong communication skills (written and verbal) and can create engaging and strategic content.
- Are analytical and curious, with the ability to interpret data, identify opportunities, and turn insights into action.
- Have a strong learning mindset, with interest in exploring new tools and technologies (especially AI).
- Are proactive, innovative, and results-driven, with the ability to thrive in a fast-paced, global environment.
- Demonstrate cultural awareness and adaptability when working with diverse, international teams.
- Are fluent in English (this will be used daily).
- Bonus: Spanish proficiency is a plus.
EEO Statement
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
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