Sales Offline Manager
Didi
Sales & Business Development
são paulo, state of são paulo, brazil
Sales Offline Manager
- Category
- Operation & Strategy - Mobility
- Employee Class
- Regular
Company Overview
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-HybridTeam Overview
As a Sales Offline Manager at DiDi, you will lead regional, field-facing sales initiatives that drive merchant and partner acquisition, retention, and offline activation to increase trip supply and revenue across ride-hailing and mobility services; your measurable impacts include monthly new-partner onboardings, partner activation rate, and incremental GMV from offline channels. You will join a cross-functional Regional Sales team focused on deepening local market penetration, strengthening partnerships with fleet operators, corporate clients, driver hubs, and city stakeholders to support DiDi’s strategic growth and operational reliability.
Role Responsibilities
- Develop and execute local acquisition plans through street-level BD and promoter teams to onboard drivers, fleet partners, and other offline partnerships, delivering against monthly onboarding and activation targets.
- Build and manage relationships with key offline partners (e.g., fleet operators, driver hubs, local businesses, and community networks) to unlock scalable driver acquisition channels and strengthen regional supply.
- Lead day-to-day field operations, including promoter coordination, on-the-ground activations, negotiation, and onboarding, ensuring high conversion rates and fast time-to-first-trip.
- Own the performance and management of field agents/promoters, including hiring, training, target setting, and ongoing coaching, improving productivity, coverage, and cost-efficiency.
- Work closely with Operations, Driver Growth, and Marketing to design and execute localized campaigns, incentives, and activation strategies that increase driver acquisition and engagement.
- Track and analyze field performance, conversion funnels, and regional insights to continuously optimize acquisition strategy and report on key KPIs.
- Ensure all field activities and partnerships comply with company policies and local regulations, maintaining operational quality and minimizing risk.
Role Qualifications
- Bachelor’s degree in Business, Marketing, Supply Chain, or a related field is preferred but not mandatory; equivalent practical experience in sales or transport operations will be accepted.
- Proven track record of 3–6 years in B2B field sales or account management, preferably in mobility, fleet management, logistics, or local services, with demonstrable quota achievement.
- Strong negotiation and contract management skills, with experience closing multi-stakeholder deals and managing commercial terms that impact regional GMV and margins.
- Data-driven mindset with competency in CRM tools (e.g., Salesforce or equivalent), Excel, and basic dashboard interpretation to track KPIs and optimize territory performance.
- Excellent stakeholder management and cross-functional collaboration skills to align Operations, Marketing, and Product on activation plans and problem resolution.
- Resilient, results-oriented mindset with the ability to work independently in fast-moving, high-complexity urban markets and to travel frequently for on-the-ground partner engagement.
- Clear communication and leadership skills with experience coaching or supervising field teams and third-party agents to improve sales effectiveness and partner satisfaction.
EEO Statement
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
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