Job Locations CO-Bogota

ID 2026-19373

Category

Marketplace - Food

Employee Class

Intern

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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As a Community Operations & Data Intern at DiDi, you will support the Driver & Community Operations (DK CO) team in optimizing driver performance, improving partner satisfaction, and ensuring compliance across large-scale ride-hailing and mobility services; your work will directly influence driver retention rates, on-time service levels, and localized operational efficiency. The team’s mission is to deliver a reliable, safe, and high-quality driver experience across markets by combining data-driven operations, field engagement, and scalable process improvements, and this intern role is critical for executing pilots, analyzing operational gaps, and rolling out improvements that can be scaled across cities.

• Collect and analyze driver and trip-level datasets to identify trends and root causes related to driver attrition, on-time rate, and service quality, delivering weekly reports with actionable recommendations to senior CO managers (measurable: reduce issue response time by X% for tracked pilots).


• Design and execute small-scale field pilots with operations teams (onboarding, incentive experiments, or policy changes), track KPI impact (e.g., conversion, retention, acceptance rate), and summarize outcomes for cross-functional stakeholders.


• Support the coordination of driver-facing programs by preparing training materials, scheduling field workshops, and tracking participant outcomes to improve first-month retention by defined targets.


• Audit driver compliance and platform usage in assigned city clusters by conducting targeted sampling, documenting non-compliance patterns, and proposing process or product remedies to reduce compliance incidents.


• Build and maintain dashboards and automated trackers (using Excel/Sheets and basic BI tools) to monitor key CO metrics, ensuring up-to-date visibility for local operations and escalation chains.


• Liaise with product, risk, and city operations teams to translate frontline feedback into prioritized requirements, producing clear user stories or problem briefs for product and policy teams.


• Provide daily operational support during high-volume periods or incident responses by coordinating driver communications, compiling incident logs, and feeding real-time updates to the operations lead to minimize service disruption duration.

• Education: Pursuing or recently completed a bachelor’s degree in Business, Economics, Data Analytics, Urban Mobility, or a related field; equivalent practical experience in operations or mobility programs is acceptable.


• Data skills: Comfortable with Excel/Google Sheets (pivot tables, formulas) and basic data visualization; experience with SQL or BI tools (Looker, Tableau) is a strong plus to analyze driver and trip data.


• Communication: Clear written and verbal communication skills with the ability to prepare concise reports and present insights to cross-functional teams and local stakeholders.


• Problem-solving mindset: Demonstrated analytical curiosity, attention to detail, and ability to translate ambiguous operational issues into testable hypotheses and measurable experiments.


• Advanced English: Strong verbal and written communication skills; ability to participate in meetings and create reports in English.


• Adaptability and teamwork: Comfortable working in fast-paced, evolving environments across time zones, and able to collaborate effectively with city operations, product, and risk teams.


• Local market awareness: Understanding of local driver ecosystems, regulatory considerations, and cultural nuances in assigned cities to ensure interventions are practical and compliant.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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