Job Locations MX-MEX-Mexico City | MX-NLE-Monterrey

ID 2026-19261

Category

Intern

Employee Class

Intern

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

#LI-Hybrid

We are seeking a dynamic and energetic professional to join our company as a Programs Management Intern. In this role, you will have the opportunity to learn about our company, contribute to improving our service delivery processes, and be a part of the disruptive evolution of our customer experience department. As an intern, you will play a crucial role in developing and executing strategic initiatives aimed at delivering the best-in-class experience for our customers across our Mobility, Food Delivery, and Financial business lines. Reporting to the CX Ops Programs Management Team, you will work in a collaborative, high-energy, and fast-paced environment. If you are a sharp analytical thinker, goal-oriented, and eager to learn, this position is for you.

Your responsibilities:

1. 
   

   Fulfill tasks set out by the CX team.

   
   


2. 
   

   Data analysis and strategic development: Support the development of strategies to impact and improve users' experience.

   
   


3. 
   

   Project planning and execution: Build and optimize scalable solutions, drive the transformation of insights into real-life solutions, and ensure OKRs and SLAs are achieved.

   
   


4. 
   

   Project coordination: Partner with cross-functional stakeholders to launch initiatives and ensure operational preparedness of CX Operations.

   
   


5. 
   

   Develop and improve standard operating procedures.

   
   


6. 
   

   Optimize FAQ and Reply Templates content to improve issue resolution.

   
   

The Successful applicant

1. 
   

   Education: Pursuing a degree in Operations Management, Engineering, Business Administration, Economics, Actuary, or a related field.

   
   


2. 
   

   Graduation Timeline: At least 1 year remaining until graduation.

   
   


3. 
   

   SQL Knowledge: Familiarity with SQL

   
   


4. 
   

   Analytics: Interest in and knowledge of analytics is desired.

   
   


5. 
   

   Excel Skills: Strong Excel skills are a must and experience with other database tools is helpful.

   
   


6. 
   

   Adaptability: Comfortable learning and using new software tools.

   
   


7. 
   

   Passion: A demonstrated passion for finance and technology.

   
   


8. 
   

   Communication: Excellent oral and written communication and presentation skills.

   
   


9. 
   

   Business Improvement and Customer Experience: Interest in business improvement and customer experience and satisfaction.

   
   


10. 
    

    Self-Motivated: Proven to be self-motivated, self-directed, and eager to take ownership of tasks to ensure solutions.

    
    


11. 
    

    Language Skills: Proficiency in English and Spanish.

    
    


12. 
    

    Project/Time Management: Interest in project and time management with basic skills.

    
    

Join our team and gain valuable experience in program and project management, analytics, and customer experience while contributing to the growth and success of our company.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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