Data Operations Analyst
Didi
Data Operations Analyst
Sao Paulo - Brazil
Data Science RegularAbout the company
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
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About the team/role
Responsible for undertaking daily data requirements for Didi International's food delivery business, independently conducting requirement analysis, solution design, development follow-up, and delivery upon launch;
Responsible for collaborating with local users, proactively gathering requirements, abstracting requirements, and translating them into productized features.
Responsible for user operations of data products, including but not limited to knowledge base construction, daily Q&A and training, report lifecycle management, etc., continuously enhancing the influence of data products.
In this role, you'll be...
- Hands-on experience in building end-to-end data solutions for international business, from requirement analysis to product implementation
- Opportunity to develop data-driven decision-making skills in complex business scenarios, growing into a business-savvy data product expert
- Exposure to cross-regional collaboration with global teams, expanding international perspective and cross-cultural communication skills
We're eager to be in touch because you have...
- Minimum 3 years of experience in data operations, product operations, or data analysis, with practical experience in data governance or user growth being highly preferred.
- Strong data acumen, proficient in SQL and Excel; experience with data visualization tools such as Tableau, Power BI, or QuickBI is a plus.
- Excellent communication skills, clear logical thinking, strong teamwork spirit, and solid project management capabilities.
- Strong service orientation, sensitive to user needs, capable of proactively improving product satisfaction through dedicated service.
- English: Fluent
- Portuguese: Fluent
- Chinese: Nice to have
- Spanish: Nice to have
You'll love working at DiDi because...
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).