If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Are you a technical expert with a knack for forging strong partnerships and solving complex interface challenges? Do you thrive in a fast-paced, international environment where your work directly enables market expansion in Brazil?

Are you passionate about helping more and more restaurants grow?

We are seeking a highly skilled and bilingual Senior Integration and Support Analyst to be the core technical liaison between our company, our global partners, and our R&D engine in China. This is a pivotal role that combines strategic communication, deep technical troubleshooting, and project management to ensure seamless, high-performance system integrations.

• A Partnership & Technical Coordinator, therefore you will:
• Act as the main point of contact for all integration efforts.
• Proactively contact and manage relationships with potential and existing partners, translating technical requirements into actionable project plans.
• A Global Collaborator & Feature Deliverer, therefore you will:
• Collaborate intensively with our Product and R&D teams in China to define, test, and deploy new integration requirements.
• Ensure all deliverables are executable, high-quality, and meet market needs.
• Keep the R&D team informed of potential improvements, new features and strategic integration opportunities in the target markets.
• A Troubleshooting and Support Expert, therefore you will:
• Utilize advanced tools like packet capture (e.g., Charles, Fiddler) and API debugging tools (e.g., Postman) to efficiently diagnose and resolve complex interface issues affecting partners and customers.
• Serve as the escalation point for integration-related system issues with our partners.
• A Technical Documentator, therefore you will:
• Maintain and update comprehensive technical specifications and documentation in both English and Portuguese, ensuring accuracy and clarity for internal and external stakeholders.