UX Research and Insights Senior Analyst
Didi
UX Research and Insights Senior Analyst
- Category
- Marketing & Design
- Employee Class
- Regular
Company Overview
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
#LI-HybridTeam Overview
We are looking for people who are curious about human behavior and user experience! Who are open to new perspectives and who want to see their exercises and solutions reflected in the improvement of mobility in Brazil.
Role Responsibilities
- Helping to promote a user-centric view and solution into our product/service, simplifying complex problems into simple and elegant solutions;
- Recommending actions based on identifying growth opportunities through data, research and analysis;
- Guiding, influencing and motivating the teams with thought-provoking ideas and recommendations;
- Developing learning plans to address a business need using qualitative and quantitative research methods;
- Managing research projects involving multiple areas and external partners.
- Translating insights and researches into remarkable experiences;
- Creating, iterating and executing interfaces aligned with Branding Style Guides, UI frameworks and Design Systems;
- Collaborating closely with stakeholders around the globe;
- Supporting to improve user perception on the entire mobility ecosystem.
Role Qualifications
- Experience working with research (3+ years);
- Statistic knowledge (understanding and experience on important definitions and techniques of statistic
- Analytical thinking being able to analyze specific problems with data and facts support
- Professional English level and great communications skills;
- Knowledge of user-centered design principles (frameworks, workshops, sprints, heuristic analysis…);
- Show ability to embrace change and navigate in a complex environment;
- Demonstrate customer focus
- Are dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind;
- Show attention to detail
- Are able to accomplish tasks by considering all areas involved, no matter how small;
- Show concern for all aspects of the job; accurately checks processes and tasks.
- Ensure high-quality output.
EEO Statement
You'll love working at DiDi because
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
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