DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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About the team/role

We are looking for a Key Account Intern to support the execution and operational excellence of national and international food industry brands on our platform. This role will work closely with Key Account Managers, Analysts, and cross-functional teams to ensure that all commercial agreements, promotions, and operational initiatives are accurately implemented and executed on time.

The Key Account Intern will play a critical role in administrative support, campaign setup, and follow-up, ensuring that negotiated promotions, discounts, visibility actions, and operational changes are correctly loaded, monitored, and executed to maximize performance and avoid execution gaps.

This position is ideal for someone highly organized, detail-oriented, and execution-driven, who wants to build a strong foundation in Key Account Management and platform operations.

In this role, you'll be...

Support the administrative and operational execution of Key Account initiatives;
Ensure all promotions, discounts, free delivery campaigns, and visibility actions are correctly set up and launched on the platform;
Track and validate that negotiated commercial agreements are executed as agreed, identifying and escalating any discrepancies;
Maintain updated trackers and internal documentation related to promotions, executions, and operational follow-ups;
Coordinate with internal teams (operations, marketing, finance, product) to ensure flawless execution;
Support post-campaign checks and basic performance tracking to ensure execution success;
Act as a key support role to guarantee operational excellence and execution accuracy across assigned accounts.

We're eager to be in touch because you have...

English language, business fluency;
Strong attention to detail and high sense of ownership;
Highly organized, structured, and comfortable managing multiple tasks simultaneously;
Proactive mindset with strong follow-up skills;
Intermediate to advanced Excel/Sheets skills;
Strong communication skills and ability to work cross-functionally;
Interest in operations, account management, and the food delivery / tech industry.

You'll love working at DiDi because...

We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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