DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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About the team/role

Join our team and help shape the future of mobility!

As an Operations Analyst, you’ll dive deep into user behaviour, support daily operations, and turn insights into actions that directly impact our drivers and riders. This is a hands-on, user-focused, bottom-up role where your ideas can quickly become reality.

In this role, you'll be...

1. Daily Operations

Support day-to-day marketplace tasks and ensure a smooth user experience
Monitor performance and address issues in a dynamic environment
Troubleshoot operational issues and coordinate quick resolutions

3. Plan → Test → Execute → Analyse

Run A/B tests and translate strategy into on-ground execution
Support the planning and delivery of campaigns and promotions

3. User-focused insights

Conduct user research and engage with driver & rider communities
Provide user-driven feedback to guide product and ops decisions

4. Cross-functional collaboration

Work with product, policy, and marketing teams on insights and initiatives
Communicate findings clearly to drive alignment and improvements

We're eager to be in touch because you have...

Strong skills in Google Sheets; Basic SQL knowledge required (Python is a plus!)
Passion for communication and working closely with users

Interest in the mobility / rideshare industry

Background or studies in Business, Data Analytics, Economics, or related fields is a plus

A proactive, self-starter attitude with eagerness to learn

Flexible, adaptable, and able to react quickly in a fast-moving environment

You'll love working at DiDi because...

We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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