We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

About the team/role

At 99, we’re reimagining logistics in Brazil — and C2C is at the center of this transformation in a high volume market and fast growth.

C2C deliveries (customer-to-customer) are booming in Brazil — people are sending personal items, gifts, and goods every day. At 99, we’re scaling this vertical as a new growth frontier.

We’re looking for a person to help us scale it. You’ll be the go-to person for data, insights, and projects that drive adoption and engagement between users sending and receiving items.

We’re expanding our C2C Growth Operations team and looking for a Senior Analyst / Specialist to drive insights and own projects that directly impact our growth. You’ll partner with the Manager, dive deep into data, and launch initiatives that improve how customers and drivers engage with 99.

As a Senior Analyst / Specialist, you’ll be responsible for analyzing performance and leading initiatives that expand adoption and engagement in C2C. You’ll help design the playbook for how 99 wins in this space, working closely with product and operations to shape one of our newest growth bets.

In this role, you'll be...

Analyze marketplace dynamics (pricing, demand density, driver participation).
Identify and test new growth levers for adoption and engagement.
Own C2C-specific projects (e.g., referral programs, regional pilots, city launch).
Track KPIs and create frameworks for performance monitoring.
Collaborate with Product, Operations and Marketing to design features and processes.
Present findings and recommendations to leadership with actionable insights.
Support the Manager in defining and executing strategy.

We're eager to be in touch because you have...

4+ years of experience in ops, growth, or consulting.
Excellent analytical and problem-solving skills.
Experience managing projects with multiple stakeholders.
Strong curiosity to build a new vertical from scratch.
Ability to connect strategy, data, and execution.
Nice to have: experience in C2C marketplaces or logistics. And knowledge of SQL or BI tools.

You'll love working at DiDi because...

We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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