Strategy & Operations Manager 滴滴国际化澳新 (J250821020)
Didi
As a Strategy & Operations Manager at Didi Global, you will play a pivotal role in customer experience and pricing to ensure sustainable growth and competitive advantage.
Your key responsibilities include:
Customer Experience Ownership :
- Identify and address pain points in the customer journey through data-driven insights and user feedback analysis.
- Design initiatives to improve rider/driver satisfaction, retention, and loyalty (e.g., service quality metrics).
- Partner with Customer Support and Product teams to streamline processes and enhance service delivery.
Market & Competitive Analysis, especially for pricing:
- Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments to pricing.
- Develop segmentation strategies based on city dynamics, user behavior, and demand patterns.
Cross-Functional Collaboration :
- Work closely with regional and global teams to improve user experience.
- Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions.
- Track KPIs such as ride volumes, conversion, service metrics and pricing efficiency.
任职要求
Experience :
- 3–5 years of experience in operations, pricing strategy, business analytics, or related roles, preferably in tech, ride-hailing, consulting, or startups.
- Proven track record in pricing analytics, financial modeling, or customer experience optimization.
Technical Skills :
- Advanced proficiency in MS Excel (e.g., pivot tables, scenario modeling).
- Proficiency with SQL for data extraction/analysis also helpful.
- Familiarity with Python for advanced analytics is a plus (or willingness to learn).
Soft Skills :
- Strong problem-solving skills and ability to translate data into actionable business strategies.
- Entrepreneurial mindset with a hands-on, results-driven approach.
- Excellent communication skills to influence cross-functional and international stakeholders.
Education & Traits :
- Bachelor’s/Master’s degree in Business, Economics, Mathematics, Computer Science, Engineering, or a related quantitative field.
- Fluency in English (written and oral) for daily collaboration with global teams.
- Adaptability to thrive in a fast-paced environment.