<div> <div> <div>职位描述</div> <div> <p>1、负责两轮车客服产品工作，进行该方向的工作规划设计，推动相关策略迭代和能力建设</p> <p>2、有清晰的用户体验视角和负向体验风险意识，察觉用户痛点，进行客服及业务场景策略能力迭代，提升问题解决率并减少后续差体验发生</p> <p>3、能深刻理解用户价值与平台价值之间的关系，平衡好用户体验与客服效率及成本</p> <p></p> </div> </div> <h2>任职要求</h2> <div> <p>1、2年以上产品经验，有过体验治理、客服业务产品经验优先</p> <p>2、有较强同理心、目标导向、强数据分析能力、擅长多方协同合作</p> <p>3、工作积极主动，自我驱动、乐观皮实</p> <p>注：岗位可base杭州或北京</p> </div> </div>

Beijing, China

Didi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across Asia-Pacific, Latin America, and Africa, as well as in Central Asia and Russia, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and financial services.

Didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and the communities to solve the world’s transportation, environmental, and employment challenges through the use of AI technology and localized smart transportation innovations. Didi strives to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.

China

Haidian, Beijing, China

Didi

用户体验产品经理-北京 (J250602001)

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用户体验产品经理-北京 (J250602001)

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