<div> <div> <div>职位描述</div> <div> <p>1、负责C端服务体验能力体系迭代的策略和功能落地，以顾客售后满意度提升为目标导向</p> <p>2、有清晰的用户体验视角，识别售后链路上的体验痛点和重点需求</p> <p>3、深入理解不同场景服务需求的差异，抽象设计并交付相应服务产品能力</p> <p>4、研究最新产品趋势，密切关注行业动态，持续保证服务产品的创新性和竞争力</p> </div> </div> <h2>任职要求</h2> <div> <p>1、本科及以上学历，3年以上C端用户产品/体验产品经验</p> <p>2、具备深度思考、同理心，逻辑思辨、问题分析能力强</p> <p>3、自驱力强，结果导向，优秀的团队协作和跨部门协调能力</p> <p>4、具备优秀的用户需求洞察能力，能区分不同市场/人群对售后需求的差异点</p> <p>5、有一定的英文沟通能力</p> </div> </div>

Beijing, China

Didi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across Asia-Pacific, Latin America, and Africa, as well as in Central Asia and Russia, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and financial services.

Didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and the communities to solve the world’s transportation, environmental, and employment challenges through the use of AI technology and localized smart transportation innovations. Didi strives to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.

China

Haidian, Beijing, China

Didi

服务体验高级产品经理 (J250310023)

ACME Capital is a San Francisco-based venture capital firm that supports the most promising emerging technology-enabled companies.

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服务体验高级产品经理 (J250310023)

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