<div> <div> <div>职位描述</div> <div> <p>1、负责履约售后问题的探查，与其他业务方产品协作，优化判责和售后问题处置流程</p> <p>2、与客服团队密切合作，共同搭建客服工具和制定客服售后问题处置SOP</p> <p>3、定期调研海外用户和竞品，掌握行业及竞争对手动态及发展趋势，根据市场变化迭代产品</p> </div> </div> <h2>任职要求</h2> <div> <p>1、有2年以上消费者端电商或交易平台产品经验，有外卖、出海产品从业经验优先</p> <p>2、具备优秀的用户需求洞察能力，有同理心，对产品体验精益求精</p> <p>3、良好的协作能力、沟通协调能力和自我驱动力，能高效推动项目落地</p> <p>4、能够使用英语作为工作语言的双语候选人优先</p> </div> </div>

Beijing, China

Didi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across Asia-Pacific, Latin America, and Africa, as well as in Central Asia and Russia, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and financial services.

Didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and the communities to solve the world’s transportation, environmental, and employment challenges through the use of AI technology and localized smart transportation innovations. Didi strives to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.

China

Haidian, Beijing, China

Didi

平台治理产品专家 (J250224014)

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平台治理产品专家 (J250224014)

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