<div> <div> <div>职位描述</div> <div> <p>1. 负责国际化客服团队Self Help解决方案的运营管理工作</p> <p>2. 负责国际化客服团队人工SOP解决方案的运营管理工作</p> <p>3. 和研发，项目经理配合，建立和维护业务参数（Parameter），业务动作（Action）的创建和维护</p> <p>4. 和研发团队会合作完成解决方案QA的工具，流程的优化，和质量运营</p> </div> </div> <h2>任职要求</h2> <div> <p>1. 具备互联网行业，或客服专业的产品运营或运营管理经验</p> <p>2. 细致耐心, 能重细节中发现机会点</p> <p>3. 良好的中英文沟通能力</p> <p>4. 能理解技术概念，和RD有效沟通</p> </div> </div>

Beijing, China

Didi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across Asia-Pacific, Latin America, and Africa, as well as in Central Asia and Russia, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and financial services.

Didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and the communities to solve the world’s transportation, environmental, and employment challenges through the use of AI technology and localized smart transportation innovations. Didi strives to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.

China

Haidian, Beijing, China

Didi

解决方案运营专家 (J241126009)

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解决方案运营专家 (J241126009)

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