用户体验运营经理 (J240829020)
Didi
This job is no longer accepting applications
See open jobs at Didi.See open jobs similar to "用户体验运营经理 (J240829020)" ACME Capital.1、体系化搭建用户体验管理体系，建立完善的用户声音收集渠道；
2、推动完善用户体验评估体系，实现全面客观的用户体验诊断和持续监控优化机制；
3、通过VoC分析、行业洞察等渠道，充分挖掘用户体验全链路问题；深入业务洞察根因，挖掘体验痛点，针对核心问题推动方案优化；
4、与客户服务团队充分合作，支持实现服务方案优化，提升用户声音准确反馈的效率。
1. Systematize user experience management system, build experience quantitative assessment capability, and establish perfect user voice collection channels;
2. Promote the improvement of user experience evaluation system, achieve comprehensive and objective user experience diagnosis, and establish management mechanism for continuous monitoring and optimization;
3. Through VOC analysis, industry insights and other channels, fully excavate the user experience all-link problems; deep business insights into the root cause, excavate the experience pain points, and promote program optimization for the core issues;
4. Cooperate fully with customer service team to support the realization of service program optimization.
任职要求
1、本科及以上学历，英语可作为工作语言，接受短期海外出差；3年及以上体验/用户运营/体验管理工作经历；
2、善于从用户体验视角思考解决方案，有一定的体系化思维能力和创新思维；
3、目标导向，具备良好的业务意识和用户意识，有良好的自驱力和学习能力；
4、有互联网C端用户体验和运营相关经验者优先。
1. Bachelor degree or above, English can be used as working language, accept short-term overseas travel; 3 years and above experience in experience/user operation/experience management;
2. Excel in designing solutions from user experience perspective, with certain systematic thinking ability and innovative thinking;
3. Goal-oriented, with good business sense and user awareness, strong self-drive and learning ability;
4. To-C user experience operations experience in Internet/Fintech Industry is preferred.
This job is no longer accepting applications
See open jobs at Didi.See open jobs similar to "用户体验运营经理 (J240829020)" ACME Capital.