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Safety Policies Manager (J240507001)

Didi

Didi

Beijing, China
Posted on Wednesday, May 8, 2024
职位描述

Your responsibilities:

You will be responsible for creating security policies and processes for 13 countries around the globe. This entails market analysis, alignment with senior stakeholders, and multinational collaboration to generate insights guiding the effective design and implementation of policies ensuring user protection and trust on the platform.

Job Specific Requirements

Create and improve the procedures, rules, standards, and related products of IBG safety case handling.

Responsible for the creation and implementation of safety case classification, case judgment, control policy, and appeal standards.

Responsible for organizing public committees to continuously optimize rules and policy, creating fair, just, and transparent rules.

Conduct safety operation data analysis and case review regularly, and propose optimization plans.

任职要求

Job Qualification:

More than 5 years of related working experience, such as safety operation, customer service process, customer service SOP design, and familiarity with safety incident handling process.

Very sensitive to data, with good data analysis ability, able to find out the root causes of problems and give improvement measures.

Excellent communication skills, high dedication, teamwork spirit, and strong ability to work under pressure.

Necessary skills. Fully bilingual (English) both written and spoken.