About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Team

Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.

About the Role

Decagon is building a world-class team and we’re looking for a Talent Associate to help us scale. In this role, you’ll be a key partner in helping the Talent team meet ambitious hiring goals by delivering exceptional candidate experiences and supporting high-impact recruiting operations.

This is a great opportunity for early-career recruiting professionals or individuals looking to pivot into a career in recruiting. You’ll gain hands-on experience across the full recruiting lifecycle and work alongside a fast-moving, high-caliber team.

In this role, you will

• Coordinate interviews and manage onsite logistics with precision and care

• Champion a white-glove candidate experience from first touch to close

• Take ownership of talent-related projects and process improvements

• Drive operational excellence and streamline recruiting workflows

• Contribute to top-of-funnel efforts through sourcing, application review, and outreach

Your background looks something like this

• Bachelor’s degree required (any field)

• 2+ years of experience in recruiting or another fast-paced, people-focused role

• Experience working on competitive or high-performing teams

• Comfortable navigating ambiguity and energized by building from scratch

Even better if you have

• You’re hardworking, driven, and eager to grow your career in a Talent function

• You have a sharp eye for talent and an instinct for what “exceptional” looks like

Benefits

• Competitive compensation package

• Pension, medical, dental, and vision benefits

• Daily lunches, dinners and snacks in the office to keep you at your best

Compensation Range: £40K - £60K