Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban, Notable Capital, and others.

Who You Are

You are a tech-savvy problem solver with a passion for helping people. You’re energized by making things work—and by making someone’s day better in the process. You bring curiosity, follow-through, and a friendly, solution-focused mindset. You don’t just fix issues—you improve how systems run and how people experience them. You take pride in your work, stay organized under pressure, and hold yourself to a high standard of excellence in every interaction.

What You’ll Do

• Serve as the go-to IT partner for our Pakistan office, resolving Tier 1 and Tier 2 support requests with efficiency and care.
  

• Handle all aspects of device provisioning, inventory tracking, and deprovisioning for hires and terminations.
  

• Manage daily break/fix support for the PK team—ensuring equipment and access issues are resolved quickly and completely.
  

• Set up IT infrastructure in our in-person office including sourcing hardware, configuring phones, TVs, and ethernet, and coordinating internet setup.
  

• Respond to and resolve IT support tickets across the company through Jira ITSM, escalating when needed and closing the loop with users.
  

• Maintain organized, up-to-date records of assets and support activity.
  

• Communicate clearly, kindly, and proactively with employees at all levels to provide excellent support experiences.
  

• Identify opportunities for process improvements and cost efficiencies in IT operations.
  

What You’ve Done

• 3–5 years in IT support, systems administration, or a similar technical support role.
  

• Proven track record of resolving hardware and software issues across multiple platforms.
  

• Acted as the primary IT lead for the Pakistan office of a US-based company, translating US-defined IT strategy into local implementation and support.
  

• Experience managing support workflows in ITSM tools (e.g., Jira Service Management), with hands-on familiarity with MDM platforms like Kandji or Microsoft Intune, and administration of Google Workspace.

• Hands-on experience supporting technology in a high-volume support environment—understanding the urgency, scale, and service mindset required in these settings.
  

• Demonstrated ability to manage hardware inventory, provisioning/deprovisioning, and device troubleshooting.
  

• Known for your customer-first attitude, your attention to detail, and your ability to stay calm and friendly under pressure.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.