Job opportunities


Billing Specialist

Brightside Health

Brightside Health

United States · Remote
Posted on Thursday, July 11, 2024

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are looking for an experienced Billing Specialist with at least 3 years of experience working in a high volume billing team and significant knowledge and insight into the coding and billing process. The ideal candidate will have behavioral health and/or value based reimbursement experience and a familiarity / comfort with technology. This role will be reporting directly to the Revenue Cycle Manager.
What you’ll be doing as Billing Specialist:
  • Collaborates with product, engineering, and operations on an ongoing basis to ensure that the Brightside system correctly completes eligibility verification and claim submission
  • Monitors all claims to ensure clean submission and timely payment
  • Reports payor and denial trends to Billing Manager in timely manner
  • Accurately documents patient accounts to reflect all actions taken, or status of follow up, in billing system
  • Assists in error resolution, resubmits insurance claims that have received no response or are not on file.
  • Follows up on denials and/or unpaid or improperly paid claims
  • Post payments timely on the database, update account statements, generate financial reports, release invoices, and resolve account discrepancies.
  • Reviews and monitors select accounts within the accounts receivable system, determines and performs appropriate collection actions to resolve accounts.
  • Participates in problem solving, formulating solutions and implementing them into daily processes.
  • 3+ years previous experience in medical billing, current A/R & experience in patient services a plus.
  • Prior experience working Medicare, Medicaid, other government payers and commercial insurance.
  • 2-3 year experience in medical billing payment posting, with strong working knowledge of cash posting and understanding and interpreting EOBs from payors
  • Expertise in billing and coding requirements and processes
  • Experience in behavioral health billing
  • Interest in establishing high volume, high performance billing operations enabled by technology and great people
  • A self-motivated doer, a meticulous executor, a great collaborator, a strong communicator, and a results oriented leader.
  • Comfort working in a flexible, fast paced work environment


  • Competitive compensation: $16-$18/hr

  • Fully paid for comprehensive health care (medical, dental, vision)

  • Pet Insurance

  • Life Insurance & Short / Long Term Disability

  • 15 days of PTO, 3 Paid Personal Days, 3 Paid Sick Days

  • Paid Holidays

  • Parental Leave

  • 401k Plan

  • Work remotely with flexible hours

  • Additional memberships and perks

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.