Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are seeking a dynamic and experienced Manager of Member Flow to lead the development and oversight of referral processes into Brightside, ensuring seamless integration of referred members into Brightside's care network. This role will play a crucial part in ensuring strong activation and conversion rates of prospective members, optimizing the customer experience, and maintaining strong partnerships with external healthcare partners. This role will report directly to the Senior Manager, Care Operations. It is a remote role with limited travel.

What you’ll do as Manager of Member Flow:

• Manage and track prospective members referred to Brightside to maximize conversion and activation

• Support efficient intake processes and successful onboarding of new members

• Help facilitate outreach and onboarding of referred Brightside members; including addressing barriers to care, providing service-related education and discussing coverage options.

• Lead team in developing and implementing effective member engagement strategies to enhance member experience at entry and positively impact activation and conversion.

• Develop and manage operational workflows to support the expansion of Brightside's intake and referral team.

• Manage administrative responsibilities related to referral activities, in coordination with internal and external stakeholders.

• Develop and maintain strong communication pathways between the Brightside referral team and external healthcare partners.

• Collaborate with Brightside’s Commercial team in developing and distributing reports and metrics related to referral activity.

• Build interdepartmental relationships to promote collaboration and develop efficient and streamlined referral streams into Brightside Health.

• Manage Member Flow specialists to support administrative functions associated with transitions of care and member engagement across the care journey.

• Perform additional duties as required, including but not limited to reporting, administration, and documentation.

Requirements:

• Have a Bachelor's degree in a related field from an accredited university

• Minimum of 5 years of experience, preferably in healthcare, customer patient-facing roles such as referral relations or admissions

• Strong interpersonal, relationship-building and listening skills

• Metrics and results-oriented mindset

Benefits:

• Competitive compensation, including salary plus equity if desired as part of package

• Fully paid for comprehensive health care (medical, dental, vision)

• Pet Insurance

• Life Insurance & Short / Long Term Disability

• Unlimited PTO & Sick Leave

• Parental Leave

• 401k Plan

• Work remotely with flexible hours

• Additional memberships and perks

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.